About SV Academy

Jordan Arogeti brings extensive experience in technology sales and startup scaling, having served as an Account Executive at SalesLoft before its successful acquisition in 2021. Her career spans roles at major companies including IMG/WME, where she developed expertise in talent management and sports marketing. As co-founder of Arogeti Endeavors alongside her husband Scott, she helps scale technology startups through advisory services and angel investments. Their portfolio includes 13 equity positions across various ventures, with their combined experience including work with four unicorn companies (SalesLoft, Stord, Rubicon, and PlayOn! Sports). Through her Coursera course "Practical Guide to Navigating Professional Relationships," she shares insights gained from her extensive experience in building and maintaining professional relationships in high-growth environments. Her teaching focuses on helping professionals develop effective communication strategies and relationship-building skills essential for success in modern business environments.

Luis Cazares serves as an Account Executive at Avochato, where he specializes in leveraging technology to optimize sales processes and customer relationships. His expertise spans sales technology implementation and relationship management in high-growth environments. Through his Coursera courses "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships," he shares practical insights on maximizing efficiency through technology and building effective professional networks. His teaching methodology combines technical knowledge with relationship-building strategies, helping professionals optimize their use of sales technology while developing strong interpersonal skills. His expertise in sales technology stack implementation helps students understand how to leverage various tools for improved productivity and customer engagement. His courses emphasize practical applications of modern sales technologies while maintaining focus on the human aspects of professional relationships.

Noorin Fazal serves as Head of Curriculum and Partnerships at SV Academy, where she designs and implements comprehensive professional development programs. Her expertise focuses on bridging the gap between academic learning and practical business skills, particularly in sales and technology sectors. Through her Coursera course "Practical Guide to Navigating Professional Relationships," she helps professionals master the nuances of workplace dynamics and relationship building. Her curriculum development approach emphasizes practical skills that professionals need to succeed in modern business environments, particularly in technology sales and customer success roles. Her work at SV Academy has been instrumental in developing programs that help professionals transition into tech careers, with particular emphasis on creating inclusive learning environments. Her teaching methodology combines theoretical frameworks with real-world applications, helping students develop both technical competencies and soft skills essential for career advancement in the technology sector.

Richard Yang serves as a Strategic Finance professional at data.ai (formerly App Annie), bringing extensive experience in business development and strategic planning. His career includes roles as Vice President of Finance at Lambda Phi Epsilon and business development positions at both Palo Alto Networks and SV Academy. Through his Coursera courses "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships," he shares insights gained from his experience in strategic business development and sales technology implementation. His teaching approach emphasizes practical applications of sales technology while developing strong professional relationships. A graduate of Syracuse University's Martin J. Whitman School of Management, he combines his passion for self-improvement and learning with practical business experience to help professionals optimize their use of technology in sales environments

Akhil Cherukupally has established himself as a distinguished sales professional at Palo Alto Networks, where he currently oversees Google Public Cloud Alliance, GTM, and Engagement strategies. After pivoting from a medical career path, he completed SV Academy's tech sales program and began his journey at Evident.io as a Business Development Representative. Following Evident.io's acquisition by Palo Alto Networks, he rapidly advanced through multiple roles including Inside Account Representative and Account Representative

Alicia Mitchell serves as a Business Solutions Consultant at InsideView, bringing expertise in technology sales and business development. As a graduate of SV Academy's tech sales program, she exemplifies the successful transition into technology sales careers. At SV Academy, she contributes to the "Groundwork for Success in Sales Development" course, which is part of the Salesforce Sales Development Representative Professional Certificate program. The course, which has enrolled over 46,000 learners, focuses on developing essential skills for sales development representatives including professional mindset development, time management, and goal setting. Her experience in business solutions consulting allows her to provide practical insights into the tech sales industry, helping students understand the day-to-day responsibilities of sales development roles. Her teaching approach emphasizes the importance of developing core competencies such as speaking, writing, and computer skills, while fostering a growth mindset essential for success in technology sales.

Allie Kaiser serves as Head of Sales Development at Gainsight, bringing extensive expertise in sales technology and professional relationship management. At SV Academy, she develops and delivers comprehensive courses in both English and Spanish, focusing on sales productivity and professional relationship building. Her course "Boosting Productivity through the Tech Stack" helps professionals optimize their sales technology tools for maximum efficiency, while "Practical Guide to Navigating Professional Relationships" provides strategies for building effective business relationships. Her bilingual course offerings demonstrate her commitment to making sales development education accessible to diverse audiences. Her teaching methodology emphasizes practical application of sales technologies and relationship-building techniques, helping professionals enhance their productivity and communication skills. Her expertise in sales development and technology implementation makes her a valuable instructor for professionals seeking to advance their careers in tech sales.

Andrae Washington serves as Sales Enablement Lead at Onna, bringing expertise in sales development and conversational selling strategies. At SV Academy, he contributes to both English and Spanish language courses, demonstrating his commitment to making sales education accessible to diverse audiences. His course portfolio includes "Conversational Selling Playbook for SDRs" and "Groundwork for Success in Sales Development," which are part of SV Academy's comprehensive sales development program that has trained over 3,000 graduates with a 76% representation from underrepresented groups

Eric Bryan serves as Director of Industry Partnerships at SV Academy, where he leverages his expertise in sales technology and productivity optimization to develop comprehensive training programs. His course "Boosting Productivity through the Tech Stack" has attracted over 5,240 learners globally, maintaining a 4.9/5 instructor rating. The course focuses on essential sales development skills including CRM tool mastery, sales intelligence implementation, and workflow optimization strategies. His teaching methodology emphasizes practical application of technology tools in sales development, helping professionals enhance their productivity through effective use of modern sales tech stacks. His expertise in building industry partnerships has contributed to SV Academy's success in producing nearly $100M in job offers for its community, with 76% of graduates coming from underrepresented groups. His work focuses on democratizing access to tech industry careers through effective training and strategic partnerships, helping bridge the gap between talent and opportunity in the tech sales sector.

Ernest Owusu brings a unique blend of professional sports and sales leadership experience to his role as Sr. Director of Sales Development at 6sense. His journey from NFL athlete with the Minnesota Vikings, Tampa Bay Buccaneers, and other teams to sales leadership demonstrates his ability to transfer high-performance principles across domains. At SV Academy, he teaches "Groundwork for Success in Sales Development," which has enrolled over 46,000 learners and maintains a 4.7/5 instructor rating. His course is part of the Salesforce Sales Development Representative Professional Certificate program, focusing on essential skills including accountability, coachability, and collaborative teamwork. His teaching methodology emphasizes practical application and growth mindset development, drawing from his experience in both professional sports and B2B sales. His leadership extends beyond teaching through his role as Expert in Residence at First Round Capital and Co-Founder of Sales for the Culture, contributing to the development of diverse sales talent. His work has helped SV Academy achieve significant impact, with over 3,000 graduates and 76% representation from underrepresented groups

Jolyn Cafferata brings extensive experience in sales development and team leadership, currently serving as Senior Business Development Manager at BILL (formerly Bill.com). Her career includes significant roles at Digital.ai, Numerify, Visier, and Adaptive Insights, where she has developed expertise in sales development and team management. At SV Academy, she contributes to two key courses: "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships," which are part of the Salesforce Sales Development Representative Professional Certificate program. Her courses focus on optimizing sales workflows through technology and building effective professional relationships. Her teaching methodology emphasizes practical application of sales tools and relationship management techniques. Her expertise in sales development has helped shape SV Academy's curriculum, contributing to their success in training and placing diverse talent in tech sales roles, with over 3,000 graduates achieving significant career advancement.

Lara Arabi serves as a Customer Engagement Specialist at Google, bringing expertise in customer relationship management and sales development. At SV Academy, she teaches comprehensive courses in both English and Spanish, focusing on interview preparation and sales development fundamentals. Her course "Foundations for Interviewing with Confidence" helps professionals master interview techniques and build self-assurance in professional settings. Her "Groundwork for Success in Sales Development" course contributes to SV Academy's successful track record of placing graduates in tech sales roles. Her bilingual course offerings demonstrate SV Academy's commitment to making tech sales education accessible to diverse audiences. Her teaching methodology emphasizes practical skills development and confidence building, helping students transition successfully into tech sales careers. Her expertise in customer engagement at Google provides valuable insights for students pursuing careers in tech sales and customer relationship management.

Loren Crundwell serves as an Enterprise Growth Account Executive at Sprout Social, bringing extensive experience in sales leadership and team development. Her career progression includes roles as Manager of Sales Development and Co-Lead of Women@Sprout BRG at Sprout Social, demonstrating her commitment to both sales excellence and diversity initiatives. At SV Academy, she teaches comprehensive courses including "Boosting Productivity through the Tech Stack" and "Conversational Selling Playbook for SDRs," sharing expertise gained from managing diverse sales teams and exceeding revenue targets. Her experience spans multiple industries, including positions at Billtrust, Stericycle, and Digital Assent. Her leadership extends beyond sales through her service on the Board of Directors at Trinity High School and her role in business resource groups. Her teaching methodology emphasizes practical sales techniques and technology integration, helping students develop essential skills for success in tech sales careers. Her work contributes to creating inclusive opportunities in tech sales, particularly supporting women's advancement in the industry.

Mandy Bynum McLaughlin serves as CEO of the Race Equ(ai)lity Project and founder of Mandy Bynum Consulting, Inc., bringing extensive expertise in diversity, equity, and inclusion strategies. Her distinguished career includes serving as the Former Head of Global Diversity, Equity, and Inclusion at New Relic, Inc., with previous leadership roles at Yelp and Survey Monkey. At SV Academy, she delivers comprehensive courses in both English and Spanish, including "Foundations for Interviewing with Confidence" and "Practical Guide to Navigating Professional Relationships," which have contributed to training over 3,000 graduates with 76% representation from underrepresented groups. Her innovative work with the Race Equ(ai)lity Project includes developing the Race Equ(ai)lity Index, a pioneering tool that helps organizations evaluate and improve their diversity goals through AI-driven insights. Her teaching methodology emphasizes practical skills development, inclusive leadership practices, and professional relationship building, helping professionals navigate career transitions while promoting diversity and inclusion in the workplace

Marcos Serna serves as Account Executive at Okta, bringing extensive expertise in enterprise software sales and sales development. At SV Academy, he delivers comprehensive courses in both English and Spanish, focusing on conversational selling techniques and foundational sales development skills. His course portfolio includes "Conversational Selling Playbook for SDRs" and "Groundwork for Success in Sales Development," which have contributed to SV Academy's success in training over 3,000 graduates. His bilingual teaching approach helps make tech sales education accessible to diverse audiences, supporting SV Academy's mission of democratizing access to tech careers. His expertise in enterprise sales at Okta provides valuable insights for students transitioning into tech sales roles. His teaching methodology emphasizes practical selling techniques and professional development strategies, helping students master the fundamentals of sales development. His work aligns with SV Academy's impressive track record of placing graduates in tech sales positions, with 76% representation from underrepresented groups and 60% receiving promotions in their first year.

NaOmi Furukawa serves as Program Manager of Fellow Success at SV Academy, where she plays a crucial role in developing and implementing sales development training programs. At SV Academy, she teaches "Groundwork for Success in Sales Development," a foundational course that has enrolled over 46,000 learners as part of the Salesforce Sales Development Representative Professional Certificate program. Her course maintains high engagement rates and focuses on essential skills including growth mindset development, professional communication, and sales fundamentals. Her teaching methodology emphasizes practical application and student success, with particular attention to developing core competencies such as speaking, writing, and technical skills. Her expertise contributes to SV Academy's mission of democratizing access to tech sales careers, helping maintain their impressive 76% representation from underrepresented groups among graduates. Her role in fellow success management helps ensure students receive comprehensive support throughout their training and career transition process.

Paige Caldwell serves as a Strategic Account Development Representative at Alation, where she has achieved impressive results including 115% quota attainment in enterprise account prospecting. Known as the "Queen of the East," she specializes in developing strategic approaches to enterprise sales and account management. At SV Academy, she teaches comprehensive courses in both English and Spanish, including "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships." Her teaching methodology emphasizes a three-pronged approach to prospecting: research, targeted lead list building, and strategic outreach. Her expertise includes developing VIP lead strategies, focusing on decision-makers and deputy buyers in enterprise accounts. Her work has contributed to SV Academy's success in training over 3,000 graduates, with 76% representation from underrepresented groups. Her transition from intern SDR to Strategic Enterprise SDR at Alation demonstrates her ability to rapidly advance in tech sales roles while maintaining exceptional performance metrics.

Rachel Gasparini serves as Mid-Market Account Executive at Optimizely, bringing extensive expertise in sales development and conversational selling techniques. At SV Academy, she teaches the comprehensive "Conversational Selling Playbook for SDRs" course in both English and Spanish, which is part of the Salesforce Sales Development Representative Professional Certificate program. Her course, which has enrolled over 8,300 students and maintains a 4.8/5 instructor rating, focuses on strategic questioning, trust building, pain point identification, and value proposition development. Her teaching methodology emphasizes practical sales techniques including identifying ideal customer profiles, building lead lists, qualifying prospects, and leveraging data to drive activity. Her expertise in mid-market sales provides valuable insights for students learning to master conversational selling strategies, emotional intelligence in sales contexts, and empathetic communication techniques. Her bilingual course offerings demonstrate SV Academy's commitment to making sales education accessible to diverse audiences, contributing to their mission of democratizing access to tech sales careers.

Moise Moodie has established himself as a sales development expert and instructor, formerly serving as Partnership Development lead at SV Academy and Jetty. He is a key instructor for the "Conversational Selling Playbook for SDRs" course, which is part of the Salesforce Sales Development Representative Professional Certificate program on Coursera. In this comprehensive course, he teaches the 8 principles of SV Academy's Conversational Selling Methodology, helping students master strategic questioning, trust building, pain point identification, and value proposition development. His expertise spans across multiple aspects of sales development, including cold calling, objection handling, and multi-channel prospecting strategies. Through his instructional content, he has helped thousands of learners develop practical skills in sales development, with the course reaching over 8,400 enrolled students and maintaining high satisfaction ratings.

Rubab Rizvi brings significant experience in operations and people management from her role at Fleetsmith, which was acquired by Apple in 2020. Her expertise spans operations strategy, team development, and sales enablement, gained through her leadership role in scaling Fleetsmith's operations before its acquisition. At SV Academy, she teaches "Bases para el éxito en el desarrollo de ventas" in Spanish, focusing on foundational sales development skills and professional growth. Her course curriculum emphasizes practical application of sales principles, technology integration, and professional communication skills. Her experience in managing operations during a successful startup acquisition provides valuable insights for students pursuing careers in tech sales. Her teaching methodology combines operational expertise with people development strategies, helping students understand both the technical and interpersonal aspects of sales roles. Her work contributes to SV Academy's mission of democratizing access to tech careers, particularly for Spanish-speaking professionals seeking to enter the tech industry