Customer Centricity with Prof. Jagdish Sheth
Develop customer-centric strategies to increase revenue and loyalty. Learn from expert Prof. Sheth’s proven methods.
Develop customer-centric strategies to increase revenue and loyalty. Learn from expert Prof. Sheth’s proven methods.
This comprehensive specialization, led by Padma Bhushan Award winner Professor Jagdish Sheth, teaches proven strategies for implementing customer centricity in business operations. The program covers competitive advantages of customer-focused approaches, building trusted advisor relationships, managing customer expectations, and driving social change through business. Through practical examples and insights from industry leaders, learners develop skills to create customer-centric cultures that enhance profitability and sustainable growth.
4.8
(13 ratings)
English
Tiếng Việt
Powered by
What you'll learn
Understand the economic value of customer centricity and lifetime value, master strategies for becoming a trusted business advisor, learn to effectively manage and shape customer expectations, develop skills for implementing planned social change initiatives, create customer-centric organizational cultures, align business processes with customer-centric approaches.
Skills you'll gain
This course includes:
29 Hours PreRecorded video
1 applied learning project
Access on Mobile, Desktop, Tablet
Subscription access
Shareable certificate
Closed caption
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
Created by
Provided by
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 courses in this program
Customer Centricity as Competitive Advantage - Jagdish Sheth
Course 1 · 10 Hours to complete · 3 modules
How to Become a Trusted Advisor with Jagdish Sheth
Course 2 · 7 Hours to complete · 2 modules
Managing Customer Expectations with Jagdish Sheth
Course 3 · 7 Hours to complete · 2 modules
Strategies for Planned Social Change with Jagdish Sheth
Course 4 · 5 Hours to complete · 2 modules
Fee Structure
Payment options
Financial Aid
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.