CVS Health Retail Customer Service Professional Certificate
Master essential customer service skills for retail careers with CVS Health. Learn communication, transaction processing, and conflict resolution.
Master essential customer service skills for retail careers with CVS Health. Learn communication, transaction processing, and conflict resolution.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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বাংলা, Tiếng Việt, اردو, 1 more
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What you'll learn
Create positive interactions and build rapport with diverse customers
Effectively handle and de-escalate customer conflicts and complaints
Process various retail transactions including sales, returns, and exchanges
Demonstrate professional communication skills across multiple channels
Manage time effectively while prioritizing customer needs
Skills you'll gain
This course includes:
80 Hours PreRecorded video
Three peer review projects, one capstone, eight simulations
Access on Mobile, Desktop, Tablet
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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There are 4 courses in this program
Lean Six Sigma Green Belt: Sustainable Projects
Course 1 · 11 Months to complete · 4 modules
Writing for Performance and the Entertainment Industries
Course 2 · 9 Months to complete · 8 modules
Algorithms and Data Structures
Course 3 · 9 Months to complete · 8 modules
Engineering Project Management: Mastering Project Complexity
Course 4 · 4 Months to complete · 2 modules
Fee Structure
Payment options
Financial Aid
Testimonials
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.