Interacting with Customers
Master essential customer interaction skills across retail channels, from in-person service to social media engagement.
Master essential customer interaction skills across retail channels, from in-person service to social media engagement.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate or CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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Instructors:
English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Create positive customer interactions across multiple channels
Implement effective de-escalation techniques with empathy
Demonstrate professional product knowledge and trust-building
Handle social media interactions professionally
Apply cross-selling and upselling strategies effectively
Skills you'll gain
This course includes:
2.33 Hours PreRecorded video
20 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course explores various customer interactions in retail settings, covering in-person, phone, and social media engagements. Students learn practical techniques for creating positive customer experiences, from initial welcomes to handling complex situations. The curriculum includes hands-on simulations and real-world scenarios, teaching essential skills in product knowledge, trust-building, de-escalation, and professional social media communication.
Welcoming Customers
Module 1 · 4 Hours to complete
Meeting Customers' Needs
Module 2 · 5 Hours to complete
De-escalation with Empathy
Module 3 · 4 Hours to complete
Professionalism in Social Media
Module 4 · 6 Hours to complete
Fee Structure
Instructor
Expert in Customer Service and Client Interaction
Denielle Booth is a seasoned Customer Service Expert with a deep understanding of how to foster positive and productive interactions with customers. With her expertise in customer communication, conflict resolution, and service delivery, Denielle is dedicated to helping businesses enhance their customer-facing operations. She offers the course Interacting with Customers, which provides valuable insights into building rapport, addressing customer needs, and effectively managing inquiries to create outstanding customer experiences. Denielle's approach focuses on the importance of empathy, professionalism, and problem-solving skills, enabling individuals to improve their ability to interact with customers and ensure long-term satisfaction.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.