Introduction to Customer Service
Master essential customer service skills with CVS Health's comprehensive program covering communication, problem-solving, and time management.
Master essential customer service skills with CVS Health's comprehensive program covering communication, problem-solving, and time management.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate or CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.7
(133 ratings)
11,736 already enrolled
Instructors:
English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Create positive interactions with customers
De-escalate conflict with customers effectively
Process retail transactions in real-world situations
Describe different roles in retail customer service
Implement effective time management strategies
Skills you'll gain
This course includes:
2.57 Hours PreRecorded video
21 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This comprehensive course provides an in-depth exploration of essential customer service skills. Students learn effective communication techniques, time management strategies, and de-escalation methods needed for successful customer service careers. The curriculum focuses on practical frameworks for communication, problem-solving, and customer interaction, enhanced by hands-on activities and real-world observations. Special emphasis is placed on developing empathy, active listening skills, and efficient task prioritization.
Customer Service Communication with Empathy
Module 1 · 4 Hours to complete
Active Listening with Customers
Module 2 · 4 Hours to complete
Problem-Solving in Customer Service
Module 3 · 3 Hours to complete
Effective Time Management
Module 4 · 6 Hours to complete
Fee Structure
Instructor
Customer Service Expert and Advocate for Exceptional Service Delivery
Ricky La is a highly skilled Customer Service Expert with a passion for optimizing customer interactions and creating meaningful service experiences. With a focus on both customer satisfaction and operational efficiency, Ricky helps businesses build stronger customer relationships and improve service quality across various industries. He teaches Introduction to Customer Service, a course designed to equip professionals with foundational knowledge and practical strategies for managing customer expectations, resolving issues, and enhancing service delivery. Ricky's expertise spans areas like customer communication, conflict resolution, service excellence, and loyalty-building, making him a valuable resource for anyone looking to elevate their customer service skills. Through his teachings, Ricky empowers individuals and organizations to deliver customer experiences that drive long-term success and satisfaction.
Testimonials
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4.7 course rating
133 ratings
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.