CVS Health Call Center Customer Service
Master customer service skills for call centers with CVS Health. Learn communication, problem-solving, and conflict resolution for a rewarding career.
Master customer service skills for call centers with CVS Health. Learn communication, problem-solving, and conflict resolution for a rewarding career.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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What you'll learn
Create positive interactions and build rapport with customers
Effectively de-escalate conflicts and manage challenging situations
Develop solutions to complex customer problems using available resources
Master essential call center tools and technologies
Implement time management and task prioritization strategies
Demonstrate proficiency in data entry and customer privacy protocols
Skills you'll gain
This course includes:
80 Hours PreRecorded video
Three peer review projects, one capstone project, eight simulations
Access on Mobile, Desktop, Tablet
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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There are 4 courses in this program
Introduction to Customer Service
Course 1 · 18 Hours to complete · 4 modules
Interacting with Customers
Course 2 · 21 Hours to complete · 4 modules
Call Center Customer Service
Course 3 · 19 Hours to complete · 5 modules
Preparing for Your Call Center Customer Service Role
Course 4 · 3 Hours to complete · 2 modules
Fee Structure
Payment options
Financial Aid
Testimonials
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.