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CVS Health Call Center Customer Service

Master customer service skills for call centers with CVS Health. Learn communication, problem-solving, and conflict resolution for a rewarding career.

Master customer service skills for call centers with CVS Health. Learn communication, problem-solving, and conflict resolution for a rewarding career.

This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.

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বাংলা, Tiếng Việt, اردو, 1 more

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CVS Health Call Center Customer Service

This course includes

61 Hours

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

12,573

What you'll learn

  • Create positive interactions and build rapport with customers

  • Effectively de-escalate conflicts and manage challenging situations

  • Develop solutions to complex customer problems using available resources

  • Master essential call center tools and technologies

  • Implement time management and task prioritization strategies

  • Demonstrate proficiency in data entry and customer privacy protocols

Skills you'll gain

Customer Service
Communication
Conflict Resolution
Problem Solving
Time Management
De-escalation
Data Entry
Call Center Operations
Customer Privacy
Professional Communication

This course includes:

80 Hours PreRecorded video

Three peer review projects, one capstone project, eight simulations

Access on Mobile, Desktop, Tablet

FullTime access

Shareable certificate

Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

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Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

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Fee Structure

Payment options

Financial Aid

CVS Health Call Center Customer Service

This course includes

61 Hours

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

12,573

Testimonials

Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.

Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.