Retail Customer Service
Master essential retail service skills: transactions, returns, customer interactions, and e-commerce operations.
Master essential retail service skills: transactions, returns, customer interactions, and e-commerce operations.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.8
(13 ratings)
6,338 already enrolled
Instructors:
English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Create positive interactions with customers
De-escalate conflict with customers
Process retail transactions in real-world situations
Describe different roles in retail customer service
Handle returns and exchanges professionally
Manage customer data and documentation accurately
Skills you'll gain
This course includes:
2.25 Hours PreRecorded video
23 quizzes, 1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There are 5 modules in this course
This comprehensive course focuses on the practical aspects of retail customer service, covering essential skills needed for success in a retail environment. Students learn to handle various transactions, from basic sales to complex returns and exchanges, while maintaining excellent customer service. The curriculum includes hands-on training in data entry, inventory management, and e-commerce operations. Through simulations and practical exercises, participants develop skills in professional communication, conflict resolution, and efficient transaction processing. Special attention is given to documentation procedures, customer data handling, and modern retail technologies.
Retail Customer Service Roles
Module 1 · 4 Hours to complete
Meeting Customer Needs with Transactions
Module 2 · 4 Hours to complete
Assisting Customers with Returns
Module 3 · 4 Hours to complete
Reporting, Data Entry, and Communication
Module 4 · 4 Hours to complete
E-commerce and Customer Service
Module 5 · 4 Hours to complete
Fee Structure
Instructor
Customer Service Expert and Call Center Specialist
Cory McLaren is a highly experienced Customer Service Expert with a focus on call center and retail customer service. With extensive expertise in both fields, Cory has developed a comprehensive understanding of how to improve service delivery, streamline communication, and enhance customer satisfaction in high-volume environments. He offers several courses, including Call Center Customer Service, Preparing for Your Call Center Customer Service Role, Preparing for Your Retail Customer Service Role, and Retail Customer Service, which provide essential training for individuals seeking to excel in customer-facing roles. Through these courses, Cory teaches practical strategies for managing customer interactions, resolving issues efficiently, and creating exceptional service experiences in both call center and retail settings. His approach emphasizes the importance of empathy, communication skills, and professionalism, empowering individuals to thrive in dynamic customer service environments.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.