Gestión de servicios: diseño de experiencias exitosas
Desarrolla habilidades en gestión de servicios, marketing estratégico y experiencia del cliente. Programa completo para profesionales del sector servicios.
Desarrolla habilidades en gestión de servicios, marketing estratégico y experiencia del cliente. Programa completo para profesionales del sector servicios.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Gestión de servicios: diseño de experiencias exitosas MicroMasters program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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What you'll learn
Reconocer y comprender los desafíos de la gestión de servicios de calidad
Entender modelos de negocio desde la perspectiva operacional
Desarrollar habilidades estratégicas y herramientas de feedback
Crear servicios innovadores y experiencias exitosas
Integrar marketing, recursos humanos y operaciones efectivamente
Skills you'll gain
This course includes:
28 Hours PreRecorded video
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 3 courses in this program
Marketing enfocado en la estrategia de servicios
Course 1 · 6 Weeks to complete · 5 modules
Operations Management
Course 2 · 6 Weeks to complete · 4 modules
People Management: Human Resources
Course 3 · 5 Weeks to complete · 4 modules
Fee Structure
Payment options
Financial Aid
Testimonials
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