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Operations Management - UNCordoba University
This course is part of Gestión de servicios: diseño de experiencias exitosas.
Course Cost
₹ 9,175
Beginner
Skill Level
6 Weeks
Self-paced lessons
This comprehensive course introduces students to the fundamental concepts of operations management with a particular emphasis on the service sector. Operations management represents one of the essential pillars of any business model, and this course highlights the unique characteristics of service operations where processes interact directly with customers in real time. Unlike manufacturing processes where customer interaction occurs through the final product, service operations require special attention to the process itself. The curriculum explores how the operations perspective, based on a process approach, enables the development of management models that effectively control executed processes. Students will learn about critical dimensions such as process capacity, wait times, and price management—factors that allow processes to be governed and made useful within a broader business model. Each of these dimensions is covered in dedicated modules, providing students with a solid foundation in operations management principles. The course structure guides participants through process focus, capacity management, waiting management, and price management, equipping them with practical knowledge to assess customer segmentation, observe business processes from multiple dimensions, and evaluate customer perception as a measure of service success.
Spanish
What you'll learn
Understand how a business model looks from an operations perspective
Assess the customer segmentation process
Observe business processes from the dimensions of capacity, time and price
Evaluate customer perception as a measure of the success of a service process
Recognize the unique characteristics of service operations compared to manufacturing
Apply process-focused approaches to business operations
Develop effective capacity management strategies for service businesses
Implement pricing strategies that align with operational capabilities
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive overview of service operations management, focusing on analyzing business processes, managing capacity to meet demand, optimizing customer wait times, and strategically setting prices. Students will learn how to view operations as interconnected processes, plan and utilize resources efficiently, enhance customer experience by managing waiting, and use pricing as a tool to balance demand, capacity, and value perception.
Process focus
Module 1
Capacity Management
Module 2
Waiting management
Module 3
Price management
Module 4
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Gestión de servicios: diseño de experiencias exitosas
Payment options
Financial Aid
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.