Practical Guide to Navigating Professional Relationships
This course is part of Salesforce Sales Development Representative.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Salesforce Sales Development Representative Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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English
বাংলা, اردو, Tiếng Việt, 2 more
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What you'll learn
Build empathetic and professional communication approaches
Produce clear and confident messages for better results
Develop effective written communication styles
Cultivate understanding of diverse workplace perspectives
Create a three-month career development plan
Skills you'll gain
This course includes:
3.5 Hours PreRecorded video
17 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
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There are 5 modules in this course
This comprehensive course focuses on developing essential professional relationship skills for Sales Development Representatives (SDRs). The curriculum covers critical areas like professional communication, cultural competency, and effective relationship management. Students learn to communicate with confidence and clarity, write effective business communications, and navigate workplace diversity. The course includes practical strategies for the first 90 days in an SDR role, emphasizing professional growth and team collaboration.
Prioritize Professional and Empathetic Communication
Module 1 · 4 Hours to complete
Speak With Confidence and Clarity
Module 2 · 4 Hours to complete
Empathize and Challenge in Written Communication
Module 3 · 3 Hours to complete
Hone Your Cultural Competency Skills in the Workplace
Module 4 · 3 Hours to complete
Accelerate Learning in the First 30-60-90 Days of Work
Module 5 · 4 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Salesforce Sales Development Representative
Instructors
Sales Leadership Expert and Startup Advisor
Jordan Arogeti brings extensive experience in technology sales and startup scaling, having served as an Account Executive at SalesLoft before its successful acquisition in 2021. Her career spans roles at major companies including IMG/WME, where she developed expertise in talent management and sports marketing. As co-founder of Arogeti Endeavors alongside her husband Scott, she helps scale technology startups through advisory services and angel investments. Their portfolio includes 13 equity positions across various ventures, with their combined experience including work with four unicorn companies (SalesLoft, Stord, Rubicon, and PlayOn! Sports). Through her Coursera course "Practical Guide to Navigating Professional Relationships," she shares insights gained from her extensive experience in building and maintaining professional relationships in high-growth environments. Her teaching focuses on helping professionals develop effective communication strategies and relationship-building skills essential for success in modern business environments.
Sales Technology Expert and Professional Development Specialist
Luis Cazares serves as an Account Executive at Avochato, where he specializes in leveraging technology to optimize sales processes and customer relationships. His expertise spans sales technology implementation and relationship management in high-growth environments. Through his Coursera courses "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships," he shares practical insights on maximizing efficiency through technology and building effective professional networks. His teaching methodology combines technical knowledge with relationship-building strategies, helping professionals optimize their use of sales technology while developing strong interpersonal skills. His expertise in sales technology stack implementation helps students understand how to leverage various tools for improved productivity and customer engagement. His courses emphasize practical applications of modern sales technologies while maintaining focus on the human aspects of professional relationships.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.