QualtricsXMI: Introduction to Experience Management

This module provides an orientation to the course structure, learning objectives, and what students can expect to learn throughout the Experience Management program. It likely covers the course navigation, assessment methods, and establishes the foundation for understanding Experience Management principles.

Skills you'll gain

This module explores the psychological and behavioral aspects of how humans process experiences. Students will learn about the characteristics that shape how people perceive and respond to experiences, and examine various human needs that must be addressed when designing effective experiences.

Skills you'll gain

This module focuses on how Experience Management (XM) creates tangible value for organizations. Students will learn about the business benefits of implementing XM strategies, including how it builds trust and loyalty with key stakeholders such as customers and employees. The module likely covers methods for quantifying XM's impact and making the business case to executives.

Skills you'll gain

This module introduces the Experience Management Operating Framework, which provides a structured approach to developing and implementing successful XM programs within organizations. Students will learn about the key components of this framework and how it can be applied to both customer experience (CX) and employee experience (EX) initiatives.

Skills you'll gain

This module summarizes the key concepts covered throughout the course and helps students synthesize their learning about Experience Management. It likely includes a review of major takeaways from each module and provides guidance on how to apply these concepts in professional settings. The conclusion may also connect this introductory course to more advanced topics in the XM field.

Skills you'll gain