Build fundamental IT support knowledge and technical troubleshooting abilities that prepare you for entry-level positions in technical support roles.
Build fundamental IT support knowledge and technical troubleshooting abilities that prepare you for entry-level positions in technical support roles.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Information Technology (IT) Support PC Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
English
What you'll learn
Master hardware and operating system fundamentals
Develop software and networking expertise
Learn cybersecurity and cloud computing basics
Gain practical troubleshooting skills
Develop essential customer service abilities
Skills you'll gain
This course includes:
PreRecorded video
7 courses
Access on Mobile, Desktop, Tablet
FullTime access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.





There are 7 courses in this program
Technical Support Basics for Everyone
Course 1 · 5 Weeks to complete · 5 modules
IT Hardware and Operating Systems Fundamentals
Course 2 · 6 Weeks to complete · 6 modules
Software, Programming, and Database Basics
Course 3 · 5 Weeks to complete · 5 modules
IBM Network and Storage Fundamentals
Course 4 · 4 Weeks to complete · 4 modules
Essential Cybersecurity Skills
Course 5 · 4 Weeks to complete · 4 modules
Cloud Computing Essentials
Course 6 · 3 Weeks to complete · 5 modules
IT Support Professional Capstone
Course 7 · 6 Weeks to complete · 6 modules
Fee Structure
Payment options
Financial Aid
Testimonials
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.