Improving Communication Skills
Master essential communication strategies to achieve personal and professional success.Improving Communication Skills
Master essential communication strategies to achieve personal and professional success.Improving Communication Skills
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Achieving Personal and Professional Success Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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English
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What you'll learn
Learn effective cooperation and competition strategies
Develop trust-building communication techniques
Master deception detection and response skills
Create persuasive and memorable messages
Practice active listening and nonverbal communication
Implement successful goal-setting strategies
Skills you'll gain
This course includes:
4.3 Hours PreRecorded video
8 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This comprehensive course, taught by Wharton professor Maurice Schweitzer, covers essential communication skills for professional success. Students learn when to compete versus cooperate, how to build trust, detect deception, and deliver effective apologies. The curriculum includes practical strategies for creating memorable messages, asking thoughtful questions, and choosing appropriate communication channels. Through interactive lessons and real-world examples, participants develop critical skills in active listening, goal setting, and strategic communication.
Cooperation, Competition, and Comparisons
Module 1 · 2 Hours to complete
Trust
Module 2 · 2 Hours to complete
Deception
Module 3 · 2 Hours to complete
Effective Communication
Module 4 · 2 Hours to complete
Fee Structure
Instructor
Cecilia Yen Koo Professor of Operations, Information and Decisions
Maurice Schweitzer is the Cecilia Yen Koo Professor of Operations, Information and Decisions at the Wharton School, University of Pennsylvania. His research delves into the interplay of emotions, ethical decision-making, and negotiation processes. Schweitzer has published extensively in leading journals across management, psychology, and economics, including the Academy of Management Journal and Management Science. He is also a co-author of the book Friend & Foe: When to Cooperate, When to Compete, and How to Succeed at Both, which explores strategies for effective negotiation.Schweitzer teaches courses on Negotiations and Advanced Negotiations in various programs at Wharton, including executive education and MBA courses. His teaching excellence has been recognized with multiple awards, such as the Whitney Award for distinguished teaching. In addition to his academic roles, he has served as an associate editor for several prominent journals and has been actively involved in organizing conferences related to conflict management and decision-making. Through his research and teaching, Maurice Schweitzer significantly contributes to understanding the complexities of negotiation and decision-making in professional settings
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.