Managing Conflicts with Cultural and Emotional Intelligence

This module covers the fundamentals of Emotional Intelligence (EI) for program and project managers. It explores the definition of emotional intelligence and its four main components: self-perception and self-expression, interpersonal aspects, decision making, and stress management. The module provides insights into how emotional intelligence can improve project team dynamics and overall management effectiveness.

This module focuses on Cultural Intelligence (CI) and its importance in program and project management. It defines cultural intelligence and explores its four key components: drive, knowledge, strategy, and action. The module provides practical insights into understanding and effectively managing cultural differences in project environments.

This module introduces the Coordinated Management of Meaning (CMM), a framework developed by Dr. Pearce for understanding and improving communication. It covers the communication perspective, the concept of social worlds, the tools of CMM, and preparation for applying CMM in project management contexts. The module explains how CMM can help program and project managers navigate complex communication challenges.

This module explores the practical application of Coordinated Management of Meaning (CMM) tools in program and project management. It focuses on the SEAVA tool (Storyboarding, Enriching, Analyzing, Visioning, and Acting) and the LUUUTT tool for enriching communication. The module provides step-by-step guidance on applying these tools to resolve communication problems and improve team dynamics.

This module serves as the final assessment for the course, testing comprehension of concepts related to emotional intelligence, cultural intelligence, and the Coordinated Management of Meaning framework. It includes a final exam and a feedback quiz to evaluate overall understanding of course materials and their application in program and project management contexts.