Managing Conflicts with Cultural and Emotional Intelligence
Learn to resolve conflicts using emotional and cultural intelligence to enhance program management effectiveness.
Learn to resolve conflicts using emotional and cultural intelligence to enhance program management effectiveness.
This course explores how program and project managers can effectively navigate social dynamics through emotional and cultural intelligence. Participants will gain valuable skills in conflict management and resolution, learning to sense and influence the complex social worlds across their projects. The course emphasizes how cultural differences and emotions shape interactions, and teaches managers to build better understanding in communications. Through the Coordinated Management of Meaning (CMM) framework, managers will learn practical tools like SEAVA (Storyboarding, Enriching, Analyzing, Visioning, and Acting) to solve communication problems. High emotional and cultural intelligence helps managers be more persuasive through the right balance of ethos, pathos, and logos, making them more credible to team members and stakeholders. This comprehensive approach equips managers to address conflicts proactively, heal team divides, and enhance overall problem-solving capabilities.
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What you'll learn
Master the components of emotional intelligence for self-awareness and better team interactions
Develop cultural intelligence to effectively work across diverse environments
Apply the Coordinated Management of Meaning (CMM) framework to improve communication
Use the SEAVA tool to analyze and resolve communication problems among team members
Create more persuasive communications using the right balance of ethos, pathos, and logos
Navigate the complex social worlds of project teams and stakeholders
Skills you'll gain
This course includes:
2.05 Hours PreRecorded video
26 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This comprehensive course explores how program and project managers can leverage emotional and cultural intelligence to effectively manage conflicts. The curriculum is structured into four main areas of study, beginning with the foundations of emotional intelligence and its components: self-perception, self-expression, interpersonal skills, decision making, and stress management. It then covers cultural intelligence, exploring the drive, knowledge, strategy, and action components that enable managers to work effectively across diverse cultural contexts. The third and fourth sections introduce the Coordinated Management of Meaning (CMM) framework, teaching students practical communication tools like SEAVA for resolving conflicts within teams. Through a blend of theoretical concepts and practical applications, students develop the skills to navigate complex social dynamics, create understanding, and build cohesive teams even when facing cultural differences and emotional challenges.
Week 1 : Emotional Intelligence
Module 1 · 1 Hours to complete
Week 2: Cultural Intelligence
Module 2 · 1 Hours to complete
Week 3: The Coordinated Management of Meaning
Module 3 · 1 Hours to complete
Week 4: The CMM Tools
Module 4 · 1 Hours to complete
Week 5 : Final Exam
Module 5 · 1 Hours to complete
Fee Structure
Instructor
Instructor
William A. Brantley is an accomplished instructor at the University of Maryland, College Park, specializing in project management and communication. With an MBA in Project Management and a Ph.D. in Public Policy and Management, Dr. Brantley has over a decade of teaching experience, focusing on courses such as "Designing Project Information Hubs for Performance," "Effective Communication for Project Stakeholders and Teams," and "Managing Conflicts with Cultural and Emotional Intelligence." His expertise extends to digital transformation and data analytics projects, making him a valuable resource for students looking to enhance their skills in these critical areas.In addition to his academic role, Dr. Brantley serves as a training administrator for the U.S. Patent and Trademark Office, where he manages various IT and training projects. He is a certified Project Management Professional (PMP) and has created several award-winning Massive Open Online Courses (MOOCs) that have attracted thousands of international students. His commitment to innovative teaching methods and effective communication strategies positions him as a leader in the field of project management education, dedicated to preparing students for success in complex organizational environments.
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Frequently asked questions
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