Effective Communication for Today's Leader-Edx
Master essential leadership communication skills: assertiveness and empathy. Learn how effective interpersonal communication creates better business.
Master essential leadership communication skills: assertiveness and empathy. Learn how effective interpersonal communication creates better business.
Effective Communication for Today's Leader is a comprehensive course focused on developing crucial interpersonal communication skills essential for successful leadership. This course emphasizes that being an effective communicator is synonymous with being a good leader. You'll learn to understand the importance of communication in professional environments and how it impacts business relationships with bosses, collaborators, customers, and colleagues. The curriculum focuses on two key communication skills: assertiveness and empathy. Through practical techniques like the DESC Script for planning communication and the GROW Model for conducting feedback sessions, you'll develop the ability to communicate clearly and effectively while understanding others' perspectives. This course will help you create better business environments, provide constructive performance feedback, and ultimately achieve organizational objectives through improved interpersonal and group communication.
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What you'll learn
Understand the fundamental importance of communication in professional relationships and effective socialization
Identify the concept and levels of communication to appreciate its significance in leadership
Develop essential communication skills with focus on assertiveness and empathy
Differentiate between aggressive, non-assertive, and assertive communication styles
Master the DESC Script technique for planning effective communications
Practice empathetic listening and distinguish between typical and empathetic responses
Skills you'll gain
This course includes:
PreRecorded video
Graded assessments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
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Instructor
Leadership and Human Development Expert at EGADE Business School
Dr. Carlos Alberto Tena Sánchez is a Professor at EGADE Business School, Tecnológico de Monterrey, specializing in Leadership, Entrepreneurship Teams, Communication Skills, and Negotiation Skills. He holds a Master's in Human Development from UIA and a Doctorate in Human Development from UNAG, complemented by ICT Coaching Certification. As Director General of Kairos Business Productivity and Coordinator of the Management Skills Diploma at ITAM, he brings extensive expertise in stress management and integral health. His teaching focuses on developing effective leadership and communication skills, while his research contributes to understanding human development in business contexts. He has contributed significantly to the MicroMasters program in Humanities & Soft Skills at Tecnológico de Monterrey1, where he helps students develop crucial professional competencies in leadership and communication.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.