Medical Administrative Assistants and the Healthcare Team
Learn essential roles and responsibilities of medical administrative assistants in healthcare settings, from patient management to daily office operations.
Learn essential roles and responsibilities of medical administrative assistants in healthcare settings, from patient management to daily office operations.
This foundational course explores the vital role of medical administrative assistants in healthcare settings. Through three comprehensive modules, students gain understanding of front office procedures and daily operations in ambulatory care. The first module introduces the medical administrative assistant position, detailing key responsibilities such as managing patient records, scheduling appointments, and coordinating communications. The second module examines healthcare industry sectors and the collaborative nature of healthcare teams, emphasizing patient-centered care. The final module focuses on practical aspects of ambulatory care operations, including patient intake, appointment scheduling, medical records management, and billing processes. Designed for beginners, this course provides essential knowledge for those pursuing careers in medical office administration or healthcare management.
Instructors:
English
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What you'll learn
Understand the role and responsibilities of medical administrative assistants
Identify the skills, education, and personal attributes needed for success in the field
Recognize appropriate professional behavior in healthcare settings
Explain different types of healthcare organizations and their purposes
Apply OSHA guidelines to ensure workplace safety
Implement effective daily operations in ambulatory care settings
Skills you'll gain
This course includes:
1 Hours PreRecorded video
3 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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There are 3 modules in this course
This course provides a comprehensive introduction to the essential role of medical administrative assistants within the healthcare team. Students learn about the skills, education, and personal attributes needed for success in this field, as well as professional behavior standards and potential workplace challenges. The curriculum explores various healthcare organizations, their purposes, and the importance of OSHA guidelines in maintaining safety. Students also gain practical knowledge about daily operations in ambulatory care settings, including opening procedures, daily preparations, equipment management, and supply ordering. Through interactive lessons, videos, and quizzes, the course builds a solid foundation for those interested in pursuing careers in healthcare administration.
Module 1 - The Medical Administrative Assistant
Module 1 · 2 Hours to complete
Module 2 - The Medical Industry and the Healthcare Team
Module 2 · 1 Hours to complete
Module 3 - Daily Operations in the Ambulatory Care Setting
Module 3 · 1 Hours to complete
Fee Structure
Instructor
Allied Health Education Expert and Program Development Specialist
Jennifer Zabel serves as Senior Allied Health Program Developer at MedCerts, bringing over 20 years of experience in healthcare education and administration. Through her Coursera courses including Medical Terminology and Human Body Fundamentals, Anatomy and Physiology, and Professionalism in Allied Health, she helps students master essential healthcare concepts and professional skills. Her expertise spans curriculum development, instructional design, and program management, with a proven record of achieving high certification pass rates and student satisfaction. Her academic credentials include an Associate of Science in Dental Hygiene, a Bachelor of Science in Health Sciences, and a Master of Science in Healthcare Administration, complemented by professional certifications including CCMA, CMAA, and CPT. Prior to joining MedCerts in 2022, she served as Director of Clinical Administration at ECPI University, where she contributed to developing the Dental Assistant program. Her experience includes participation in SACCOC accreditation, academic review boards, and QEP initiatives, while maintaining focus on student success through innovative teaching methodologies and comprehensive program development.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.