Mastering Difficult Virtual Conversations
This course is part of Digital Teamwork and Business Skills.
Master the art of handling difficult conversations in virtual settings with this comprehensive course. Learn proven techniques for effective communication, active listening, and emotional management in digital environments. Whether you're delivering performance feedback, resolving conflicts, or addressing sensitive issues, this course equips you with practical tools for successful virtual communication. Ideal for professionals, leaders, and anyone seeking to improve their virtual communication skills.
Instructors:
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What you'll learn
Master effective virtual communication techniques for difficult conversations
Develop strong active listening skills for digital interactions
Learn to manage emotions during challenging discussions
Implement strategic frameworks for handling sensitive topics
Apply practical communication tools in virtual settings
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course teaches essential skills for handling challenging conversations in virtual environments. The curriculum covers fundamental communication principles, emotional intelligence in digital interactions, and practical strategies for addressing difficult topics. Students learn active listening techniques, preparation frameworks, and effective virtual communication methods. The course emphasizes both professional and personal applications, helping learners navigate various challenging conversational scenarios in the digital world.
Overview and Introduction
Module 1
Preparation
Module 2
Framework
Module 3
Application
Module 4
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Digital Teamwork and Business Skills
Instructor
5 Courses
Expert Consultant and Educator in Talent and Organization Development
Catherine Matthews, J.D., Ph.D., is a Senior Consultant at Indiana University specializing in talent and organization development. She coaches and consults staff and faculty across the university system, working with individuals and teams at all levels, including executive leaders. A certified Gallup CliftonStrengths coach, she focuses on employee engagement, leadership development, career planning, conflict management, emotional intelligence, performance management, and trust building. With over ten years of teaching experience across undergraduate, graduate, and law programs in both traditional and online settings, she is also a licensed Indiana attorney. Catherine holds a bachelor’s degree in English, a Master of Arts in Teaching English to Speakers of Other Languages, and both a J.D. and Ph.D. in Higher Education. She has taught courses such as "Having Difficult Conversations in the Virtual World" and "Digital Teamwork and Business Skills," contributing to professional development programs at Indiana University.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.