La Gestion des Conflits

This module provides a foundational understanding of conflict management in organizational settings. Students will learn to recognize different types of costs associated with workplace conflicts, identify various objectives that can be targeted by implementing conflict management strategies, and select appropriate conflict resolution approaches based on specific contexts. The module emphasizes the importance of developing conflict management competencies for managers and explores how effective conflict resolution can improve workplace dynamics and organizational performance.

This module focuses on identifying the core issues in workplace conflicts. Students will learn to recognize the basic architecture of conflicts, distinguish between the two key components of a conflict, differentiate between treatable and non-treatable conflict sources, discern various types of conflict escalation, and distinguish between different types of interests that may underlie conflicts. The module provides analytical frameworks to help managers diagnose conflict situations accurately before attempting interventions.

This module examines approaches for resolving workplace conflicts. Students will learn to determine appropriate intervention targets, develop strategies to defuse treatable and non-treatable conflict sources, and address factors that contribute to conflict avoidance and escalation. The module equips managers with practical techniques to match resolution strategies to the specific nature of conflicts, allowing for more targeted and effective interventions that address underlying issues rather than just symptoms.

This module explores mediation as a conflict resolution tool. Students will learn to understand the mediator's role in conflict management, identify elements necessary for successful mediation processes, select appropriate options for conducting mediation, and recognize strategies for resolving impasses during mediation. The module provides managers with structured approaches to facilitate productive dialogue between conflicting parties and guide them toward mutually acceptable solutions.

This module addresses strategies for managing difficult personalities in conflict situations. Students will learn to recognize the main types of difficult personalities encountered in workplace conflicts and select appropriate intervention strategies for each type, including anxious-aggressive, obsessional, narcissistic, and passive-aggressive personalities. The module provides managers with practical approaches to maintain productive interactions with challenging individuals while still addressing underlying conflict issues.

This module focuses on preventing conflict recurrence in organizations. Students will learn strategies to prevent conflicts through increased transparency, employee consultation, clarification of roles and responsibilities, nurturing team spirit, and addressing inappropriate behaviors. The module helps managers move beyond reactive conflict management to develop proactive approaches that create organizational environments less prone to destructive conflicts, ultimately leading to healthier work climates and more effective teams.