BPMN Modeling for Business Process Analysis

Dr. Marie-Claude Trudel is an Associate Professor in the Department of Information Technologies at HEC Montréal, bringing expertise in critical analysis of information systems, inter-organizational information systems implementation, and information systems in healthcare and cultural organizations. With a Ph.D. in Business Administration from the University of Western Ontario and an M.Sc. from HEC Montréal, Trudel's research focuses on the adoption and implementation of information systems across various sectors. She teaches undergraduate and graduate-level courses on business process improvement, information systems analysis and design, and business intelligence. Trudel's recent publications explore topics such as the assimilation of medical appointment scheduling systems and their impact on primary care accessibility, as well as the advancement of laboratory medicine through health information exchange. Her work contributes significantly to understanding how information systems can improve efficiency and decision-making in complex organizational settings, particularly in healthcare. Trudel's supervision of numerous student projects demonstrates her commitment to fostering the next generation of IT professionals and researchers in areas ranging from data governance to healthcare performance analysis.

Yannick Brière is a Department Lecturer in the Information Technology Department at HEC Montréal, specializing in business process analysis and improvement, enterprise architecture, IT governance, and IT portfolio management. His role at HEC Montréal involves teaching and developing courses in these key areas of information technology management.