Dell Technologies Technical Support for Hardware
This course is part of Dell Technologies Technical Customer Support Specialist.
This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device components and the skills needed to troubleshoot common hardware issues in both client and enterprise environments. Through detailed lessons, hands-on exercises, and real-world scenarios, participants will gain a solid grasp of the inner workings of hardware components and learn systematic troubleshooting techniques to address issues that arise. The course equips learners with the knowledge to confidently approach hardware-related challenges, ensuring they can maintain and repair devices effectively to minimize downtime. By the end of this course, participants will have a well-rounded understanding of both client and enterprise hardware, enabling them to diagnose issues accurately and perform necessary repairs or upgrades to maintain system integrity and performance. This course is part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.
Instructors:
English
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What you'll learn
Understand primary computer components and their functions in client systems
Master diagnostic tools and troubleshooting techniques for client hardware
Gain comprehensive knowledge of enterprise server components and technologies
Develop skills to troubleshoot complex enterprise hardware including servers, storage, and networking
Learn data center fundamentals including RAID configurations and virtualization
Apply systematic approaches to identify and resolve hardware issues
Skills you'll gain
This course includes:
4.2 Hours PreRecorded video
11 assignments
Access on Mobile, Tablet, Desktop
Batch access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive understanding of hardware components and troubleshooting techniques for both client and enterprise environments. The curriculum is structured to build knowledge progressively, beginning with client hardware foundations and moving to enterprise systems. Students learn about primary computer components, audio-visual elements, and digital transformation concepts before advancing to diagnostics and troubleshooting methodologies. The enterprise modules cover server technologies, data center fundamentals, storage solutions including RAID configurations, networking principles, and enterprise-specific troubleshooting approaches. Throughout the course, hands-on exercises and real-world scenarios reinforce theoretical knowledge, ensuring learners develop practical skills applicable in technical support roles.
Client Hardware Foundations
Module 1 · 2 Hours to complete
Client Hardware Troubleshooting
Module 2 · 2 Hours to complete
Enterprise Hardware Foundations
Module 3 · 4 Hours to complete
Enterprise Hardware Troubleshooting
Module 4 · 5 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Dell Technologies Technical Customer Support Specialist
Instructor
Dell Technologies Empowers Next-Gen Tech Talent Through Comprehensive Development Programs
Dell Technologies' "Develop with Dell" program represents a comprehensive approach to fostering tech talent and career growth. The initiative combines modern on-demand learning experiences with direct expert engagement, offering students and professionals pathways to success in the technology industry. Through their Digital IT organization, Dell has embraced a Product Model approach where developers own applications throughout their lifecycle, supported by sophisticated application intelligence tools and self-service platforms. The company's commitment to professional development is demonstrated through extensive mentorship programs, continuous training, and internal mobility opportunities. Dell also maintains a strong focus on diversity and inclusion, particularly through programs like Dell Career Restart and STEM initiatives aimed at bringing more women into technology careers. Their comprehensive curriculum includes technical support and sales professional tracks, featuring AI-powered simulations, virtual instructor-led training, and hands-on practice opportunities that prepare participants for real-world technology careers
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.