The first module, Role of a Bank in an Economy, establishes the foundational understanding of why banks exist, how they function within the broader economic system, and their significance as financial intermediaries.\n\nThe second module covers Banking Functions, providing a comprehensive overview of the core activities that banks perform, including deposit-taking, lending, payment facilitation, and other essential services that underpin banking operations.\n\nThe third module, Types of Customers, introduces learners to the different categories of banking customers, including individual, institutional, and corporate clients, and the distinct needs and service considerations associated with each.\n\nThe fourth module focuses on CASA, providing a detailed understanding of Current Account and Savings Account products, their features, benefits, and the role they play in a bank's liability portfolio and customer relationship strategy.\n\nThe fifth module covers FD/RD, examining fixed deposit and recurring deposit products, their structure, interest mechanics, and their importance as liability instruments and customer investment tools.\n\nThe sixth module, Corporate Etiquette, develops the professional workplace behaviours essential for success in customer-facing banking roles, covering communication standards, professional conduct, and the etiquette expected in formal banking environments.