Low Intermediate English: Calls & Messaging
Master essential English communication skills for phone calls, emails, text messages, and social media in both personal and professional contexts.
Master essential English communication skills for phone calls, emails, text messages, and social media in both personal and professional contexts.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full English Language Skills A2-B1 CEFR: Low-Intermediate Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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Instructors:
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What you'll learn
Handle professional phone calls confidently
Write clear and effective business emails
Manage social media communications
Compose appropriate text messages
Leave and respond to voicemails
Network through digital channels
Skills you'll gain
This course includes:
0.13 Hours PreRecorded video
6 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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There are 6 modules in this course
This practical course uses the Voxy platform to develop essential communication skills across various digital channels. Students learn professional email writing, phone call etiquette, social media engagement, and text messaging protocols. The curriculum covers both personal and professional communication contexts, with real-world examples of conversations, emails, and social media interactions.
Course Introduction & Voxy Orientation
Module 1 · 3 Hours to complete
Using Social Media
Module 2 · 3 Hours to complete
Staying in Touch
Module 3 · 3 Hours to complete
Phone Calls
Module 4 · 2 Hours to complete
Emails to Colleagues
Module 5 · 2 Hours to complete
Course Project: Independent Study
Module 6 · 3 Hours to complete
Fee Structure
Instructors
Digital Education Expert and Language Learning Specialist
Rebecca Payne-Passmore serves as Manager of Content and Publishing at Voxy. Her academic credentials include a Postgraduate Diploma in Digital Education from the University of Edinburgh and a Master's in Bilingual Education from the University of Alcalá. Through her Coursera courses in Low Intermediate English, she helps non-native speakers develop practical language skills across various contexts. Her series of courses covers essential topics including Calls & Messaging, Help & Information, Meet & Greet, Personal Growth & Well-Being, Planning & Organization, Shopping & Customer Service, and Technology. As a course designer, she has created over 50 courses that have reached thousands of learners globally. Her expertise spans digital education, bilingual learning, and content development, focusing on creating innovative and engaging learning experiences. Her teaching methodology emphasizes practical applications and real-world scenarios to help learners achieve their language goals effectively.
Dr. Nielson, the Chief Education Officer at VOXY, is an applied linguist with a focus on instructed second language acquisition. She is dedicated to making language learning more efficient, engaging, and effective through the use of technology and cutting-edge research on adult language learning. She earned her PhD in Second Language Acquisition from the University of Maryland, where her research emphasized technology-enhanced language instruction and the integration of SLA theory with language teaching. Katie has successfully led teams in designing award-winning language courses for the U.S. Government, universities, and language training centers.
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Frequently asked questions
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