Introduction to Operations Management (Chinese)

This course teaches students how to enhance work efficiency and improve quality standards, developing the ability to analyze and improve business processes in service or manufacturing operations. The course is divided into four main modules covering core concepts of operations management. It begins with an introduction to the four dimensions of operational performance and effective boundaries, establishing foundational theory. The second module delves into process analysis, teaching students to identify key factors such as throughput and flow time, locate bottlenecks, optimize labor and inventory, and handle complexities involving multiple flow units, thus maximizing profit and efficiency. The third module focuses on productivity, introducing its academic definition, inhibiting factors, measurement methods, efficiency metrics, and improvement techniques, helping students design strategies to reduce inputs and increase outputs. The fourth module emphasizes quality management, discussing common causes of defects, detection of quality issues, and methods to ensure reliability. Additionally, the course includes units on diversity and responsiveness, providing students with a comprehensive framework in operations management.