Driving Operational Performance: Advanced Process Analysis
Discover effective strategies and techniques for optimizing operational performance and streamlining complex business processes for enhanced efficiency.
Discover effective strategies and techniques for optimizing operational performance and streamlining complex business processes for enhanced efficiency.
This course, led by Dr. Christian Terwiesch, builds on foundational operations management knowledge to explore advanced operational concepts. You'll learn to analyze and optimize complex processes, identify bottlenecks in intricate systems, and understand how variability impacts performance. The course covers critical topics such as process analysis with multiple flow units, the impact of product mix on capacity, and the use of ROIC and KPI trees to link finance and operations. You'll also delve into managing wait times, predicting customer loss, and implementing effective buffer strategies. Through video lectures, hands-on problem-solving, and real-world examples, you'll gain practical skills to enhance operational efficiency and drive organizational success.
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What you'll learn
Analyze complex processes with multiple flow units and product variety
Identify bottlenecks and optimize processes in intricate systems
Construct and utilize ROIC and KPI trees to link financial and operational variables
Understand and manage the impact of variability on operational performance
Develop strategies to effectively manage wait times and improve customer experience
Implement capacity planning techniques considering product mix and implied utilization
Skills you'll gain
This course includes:
3.47 Hours PreRecorded video
10 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This advanced course in operational performance management provides a comprehensive exploration of complex process analysis and optimization techniques. Students will gain in-depth knowledge of handling product variety, setup times, and yield losses in process flows. The curriculum covers the construction and application of ROIC and KPI trees to bridge financial and operational aspects of business. Participants will learn advanced concepts in queue management, including strategies to reduce wait times and improve customer experience. The course also addresses the critical issue of predicting and reducing customer loss through effective buffer strategies and capacity pooling. Throughout the course, learners will engage with real-world examples and practice problems, developing practical skills to enhance operational efficiency and drive business success.
Introduction to Process Analysis with Multiple Flow Units
Module 1 · 2 Hours to complete
The Power of KPI and ROIC Trees
Module 2 · 2 Hours to complete
Managing Wait Time
Module 3 · 2 Hours to complete
Predicting and Reducing Loss
Module 4 · 1 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Leader in Operations Management and Healthcare Innovation at Wharton
Christian Terwiesch holds the Andrew M. Heller Professorship at the Wharton School of the University of Pennsylvania, where he also serves as a Professor in the Operations and Information Management department and a Senior Fellow at the Leonard Davis Institute for Health Economics. He is the co-author of Matching Supply with Demand, a widely utilized textbook in Operations Management now in its third edition, and has received multiple teaching awards for his contributions to Wharton’s MBA program. Terwiesch has collaborated with various organizations, from startups to Fortune 500 companies, focusing on innovation and business process improvement. His recent research is primarily centered on healthcare, with projects that include designing patient-centered care processes within the VA hospital system, analyzing the effects of emergency room crowding on hospital revenues at Penn Medicine, and optimizing ICU bed usage at the Children’s Hospital of Philadelphia. Additionally, he has worked on innovation management, contributing to the clinical development portfolio at Merck and developing open innovation systems and innovation tournaments for large healthcare organizations.
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