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Driving Operational Performance: Advanced Process Analysis
Discover effective strategies and techniques for optimizing operational performance and streamlining complex business processes for enhanced efficiency.
Course Cost
₹ 2,699
Intermediate
Skill Level
9 Hours
Self-paced lessons
This course, led by Dr. Christian Terwiesch, builds on foundational operations management knowledge to explore advanced operational concepts. You'll learn to analyze and optimize complex processes, identify bottlenecks in intricate systems, and understand how variability impacts performance. The course covers critical topics such as process analysis with multiple flow units, the impact of product mix on capacity, and the use of ROIC and KPI trees to link finance and operations. You'll also delve into managing wait times, predicting customer loss, and implementing effective buffer strategies. Through video lectures, hands-on problem-solving, and real-world examples, you'll gain practical skills to enhance operational efficiency and drive organizational success.
English
What you'll learn
Analyze complex processes with multiple flow units and product variety
Identify bottlenecks and optimize processes in intricate systems
Construct and utilize ROIC and KPI trees to link financial and operational variables
Understand and manage the impact of variability on operational performance
Develop strategies to effectively manage wait times and improve customer experience
Implement capacity planning techniques considering product mix and implied utilization
Predict and reduce customer loss through buffer strategies and capacity pooling
Apply advanced operational concepts to real-world business scenarios
Skills you'll gain
This course includes:
3.47 Hours PreRecorded video
10 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This advanced course in operational performance management provides a comprehensive exploration of complex process analysis and optimization techniques. Students will gain in-depth knowledge of handling product variety, setup times, and yield losses in process flows. The curriculum covers the construction and application of ROIC and KPI trees to bridge financial and operational aspects of business. Participants will learn advanced concepts in queue management, including strategies to reduce wait times and improve customer experience. The course also addresses the critical issue of predicting and reducing customer loss through effective buffer strategies and capacity pooling. Throughout the course, learners will engage with real-world examples and practice problems, developing practical skills to enhance operational efficiency and drive business success.
Introduction to Process Analysis with Multiple Flow Units
Module 1 · 2 Hours to complete
The Power of KPI and ROIC Trees
Module 2 · 2 Hours to complete
Managing Wait Time
Module 3 · 2 Hours to complete
Predicting and Reducing Loss
Module 4 · 1 Hours to complete
Fee Structure
Payment options
Financial Aid
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.6
50
Reviews
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Students
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Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.