UX Research at Scale: Surveys, Analytics, Online Testing

Cliff Lampe is a distinguished professor in the School of Information at the University of Michigan, renowned for his pioneering work in the field of information and communication technologies. With a PhD in Information from the University of Michigan (2006), Lampe’s career has been dedicated to exploring how groups use technology for collective action and social collaboration.Before joining the University of Michigan, he served on the faculty of the Department of Telecommunication, Information Studies, and Media at Michigan State University. Throughout his career, he has studied the design, usage patterns, and impacts of prominent platforms like Facebook, Wikipedia, Everything2, and Slashdot. His research offers valuable insights into the dynamics of online communities, focusing on how these platforms can facilitate pro-social goals and foster collaboration.

Lija Hogan is a seasoned professional with over 15 years of expertise in usability research, user-centered design, and the strategic management of large-scale web and mobile platforms. Her career has been marked by a commitment to understanding user needs and translating them into effective, innovative digital experiences.Currently, Lija serves as the Director of Solutions Consulting at UserTesting, where she collaborates with organizations to refine their user experience strategies and deliver impactful solutions. In addition to her industry role, she is a dedicated educator, teaching in the School of Information at the University of Michigan and contributing to the University’s Micromasters MOOC program, where she shares her deep knowledge of user experience and digital design with learners worldwide.Lija’s academic achievements are as impressive as her professional career. She holds a Master of Science in Information (MSI) from the University of Michigan, a Master of Liberal Arts (MLA) from the University of Chicago, and a Bachelor of Arts (BA) from the University of Pennsylvania. Her interdisciplinary education underpins her holistic approach to user experience design and strategy, making her a leader in her field and a mentor to the next generation of UX professionals.