Understanding User Needs

Kentaro Toyama is W. K. Kellogg Professor of Community Information at the University of Michigan School of Information, a fellow of the Dalai Lama Center for Ethics and Transformative Values at MIT, and author of Geek Heresy: Rescuing Social Change from the Cult of Technology. He studies social change and how digital technologies can and cannot support it. Until 2009, Toyama was assistant managing director of Microsoft Research India, which he co-founded in 2005. At MSR India, he started the Technology for Emerging Markets research group, which conducts interdisciplinary research to understand how the world's poorest communities interact with electronic technology and to invent new ways for technology to support their socio-economic development. Prior to his time in India, Toyama did research in computer vision and human-computer interaction and taught mathematics at Ashesi University in Accra, Ghana. Toyama graduated from Yale with a PhD in Computer Science and from Harvard with a bachelor’s degree in Physics.