Emotional Intelligence: Human Interactions
Develop crucial emotional intelligence skills for professional success. Learn self-awareness, self-management, and social skills.
Develop crucial emotional intelligence skills for professional success. Learn self-awareness, self-management, and social skills.
This course, offered by the University of Michigan, provides a comprehensive exploration of emotional intelligence and its application in professional settings. Through a multi-media approach, participants learn essential intra- and interpersonal skills crucial for effective leadership and team success. The curriculum covers four key areas: self-awareness, self-management, social awareness, and social acceleration. Using theory, assessments, animated vignettes, and video clips, learners gain practical skills in recognizing emotions, managing personal responses, and interpreting others' behaviors. The course emphasizes the importance of emotional attunement in professional environments and teaches strategies for more productive conversations and interactions. Real-world examples and insights from executive guest speakers bridge theory and practice.
4.7
(340 ratings)
59,508 already enrolled
Instructors:
English
پښتو, বাংলা, اردو, 3 more
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What you'll learn
Explore the balance between emotional attunement and professionalism in the workplace
Develop self-awareness and techniques for effective self-management
Learn to accurately read and interpret others' emotions and group dynamics
Improve skills in empathy, perspective-taking, and social awareness
Understand how to harness emotions for better decision-making and resilience
Practice techniques for more productive conversations and conflict resolution
Skills you'll gain
This course includes:
4 Hours PreRecorded video
3 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
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There are 4 modules in this course
This course offers a comprehensive exploration of emotional intelligence and its crucial role in professional environments. Over four modules, learners develop key skills in self-awareness, self-management, social awareness, and social acceleration. The curriculum begins by examining the importance of emotional attunement in the workplace and challenging the notion that professionalism requires emotional suppression. Participants learn to recognize and understand their own emotions, developing techniques for self-management and resilience. The course then shifts focus to social awareness, teaching learners to accurately read others' emotions and understand group dynamics. The final module ties these concepts together, exploring how to build trust, give effective feedback, and create lasting professional legacies. Throughout the course, a variety of learning methods including assessments, case studies, and practical exercises help participants apply these concepts to real-world scenarios.
Self-Awareness
Module 1 · 5 Hours to complete
Self-Management
Module 2 · 4 Hours to complete
Social Awareness
Module 3 · 4 Hours to complete
Social Acceleration
Module 4 · 6 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructors
Pioneering Leadership in Global Business
Cheri Alexander is a Professor of Practice at the University of Michigan Ross School of Business, where she teaches Leadership and Managing Human Capital across various programs, including the Bachelors and Masters of Business Administration and Masters of Management. Additionally, she supports Engineering students and delivers leadership and human capital management topics for Executive Education. Before her academic career, Cheri enjoyed a distinguished 33-year tenure at General Motors, where she served as President of General Motors University and Executive Director of Global HR. In her role as Chief Learning Officer, she oversaw Global Learning & Performance and was instrumental in the company's Global Integration Team, focusing on HR implementation in emerging markets. With extensive expertise in International Human Resource Management and Labor Relations, she has managed various aspects of HR, including mergers and acquisitions, talent management, and crisis management, and has worked in 51 countries across three continents. Cheri holds a Bachelor's Degree and a Master's in Industrial Health Engineering from the University of Michigan, along with a second Master's of Science in Management from MIT as an Alfred P. Sloan Fellow. As a Certified Executive Leadership Coach, she specializes in coaching aspiring CEOs. Cheri's scholarly contributions include published work on Noise-Induced Hearing Loss and a thesis on the Relocation of Dislocated Automobile Workers, with citations in multiple influential books. Passionate about global education, she frequently speaks on topics such as "Being International" and "Global Superficial Homogenization."
Jeffrey Sanchez-Burks, William Russell Kelly Professor of Business Administration at the University of Michigan
Dr. Jeffrey Sanchez-Burks is a distinguished Behavioral Scientist and the William Russell Kelly Professor of Business Administration at the University of Michigan's Ross School of Business. He holds a Ph.D. in Social Psychology and has expertise in group dynamics, organizational change, and emotional intelligence. His research explores how cultural and emotional factors influence team success and innovation. Sanchez-Burks has published extensively in top-tier journals and has been featured in major media outlets such as The New York Times and Harvard Business Review. He teaches courses like Emotional Intelligence: Cultivating Immensely Human Interactions and Reigniting Employee Engagement, focusing on enhancing interpersonal skills in professional settings. With experience teaching leaders across over 30 countries, he is also a TED talk speaker and serves on the editorial board of Organization Science.
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4.7 course rating
340 ratings
Frequently asked questions
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