This course is part of Program Management and the Art of Communication.
This comprehensive course teaches program and project managers how to effectively manage conflicts using emotional intelligence (EI) and cultural intelligence (CI). Students learn to navigate social dynamics within project teams using the Coordinated Management of Meaning (CMM) framework. The course covers essential components of emotional and cultural intelligence, communication strategies, and conflict resolution techniques. Participants develop skills in understanding team dynamics, managing stakeholder relationships, and creating effective communication channels. Through practical applications of CMM tools like SEAVA, learners gain expertise in diagnosing and resolving team conflicts, ultimately enhancing project success and team collaboration.
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Instructors:
English
Arabic, German, English, 9 more
What you'll learn
Master the principles of emotional intelligence in project management
Develop cultural intelligence for managing diverse project teams
Apply CMM tools for effective conflict resolution
Create strategies for managing project social dynamics
Enhance team communication and collaboration skills
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
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There are 4 modules in this course
The course provides a comprehensive understanding of conflict management in project environments through the lens of emotional and cultural intelligence. It explores the concept of social worlds in projects and teaches practical tools for managing team dynamics. Students learn about the components of emotional intelligence, cultural intelligence, and the CMM framework. The curriculum emphasizes practical applications through the SEAVA tool for analyzing and resolving communication problems. Key focus areas include understanding team dynamics, managing stakeholder relationships, and developing effective communication strategies.
Week One - Emotional Intelligence
Module 1
Week Two - Cultural Intelligence
Module 2
Week Three - The Coordinated Management of Meaning
Module 3
Week Four - The CMM Tools
Module 4
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Program Management and the Art of Communication
Instructor

18 Courses
Leading Expert in Learning Innovation and Project Management
Dr. Bill Brantley serves as President and Chief Learning Officer of Brantley Advanced Social Sciences Applications (BAS2A), bringing over two decades of experience in organizational development and digital learning innovation. After completing multiple advanced degrees including a PhD in Public Policy and Management, MBA in Project Management, and Master's degrees in Political Management and Education, he has established himself as a pioneering voice in workforce development and project management education. His work spans government service and academia, including roles as Senior Training Specialist at the U.S. Navy Inspector General Office and program manager at the U.S. Patent and Trademark Office. Through his faculty positions at the University of Maryland and University of Louisville, he has developed nine award-winning MOOCs reaching over 10,000 international students, focusing on project management communication and digital transformation. His expertise is demonstrated through more than fifty professional certifications, including credentials in project management, agile coaching, HR management, and data science, along with extensive training in leadership coaching. As author of "The Persuasive Project Manager" and "Four Scenarios for the Future of the Federal Government," he continues to advance organizational learning while developing innovative approaches to workforce development. His achievements include recognition as Training Magazine's 2019 Emerging Training Leader and successful implementation of major training initiatives across federal agencies.
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Frequently asked questions
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