This course is part of Value-Based Care.
This course introduces critical office-based processes and supporting functions that value-based healthcare practices must implement to drive improved patient outcomes. You'll explore the Patient-Centered Medical Home model, preventive and screening services, annual wellness visits, and managing acute needs through open access. The course covers quality care metrics, coding for enhanced coordination, and staffing considerations that contribute to the Quadruple Aim. You'll also learn about medical management functions including utilization, case, data, and pharmacy management, as well as how to leverage registries, analytics, and technology. The curriculum emphasizes evidence-based guidelines and coordination of social determinants of health and community resources. Through practical applications and real-world examples, you'll gain a comprehensive understanding of how effectively managing these processes directly impacts patient experience and clinical quality in value-based care settings.
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What you'll learn
Describe how managing office-based processes improves patient outcomes and experience as well as clinical quality
Identify key components of the Patient-Centered Medical Home model and its role in value-based care
Explain the importance of preventive services, screenings, and annual wellness visits
Implement strategies for managing acute needs through open access scheduling
Apply medical management functions including utilization, case, data, and pharmacy management
Leverage registries, analytics, and technology to enhance care delivery
Skills you'll gain
This course includes:
2.26 Hours PreRecorded video
2 assignments, 1 peer review
Access on Mobile, Tablet, Desktop
Batch access
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There are 3 modules in this course
This course provides a comprehensive exploration of process management within value-based healthcare settings. The curriculum is divided into three key components. First, students learn about essential office-based processes including the Patient-Centered Medical Home model, preventive services, annual wellness visits, and open access scheduling to manage acute needs. The second section focuses on supporting functions that enhance outcomes, covering utilization management, case management, data analytics, pharmacy benefits, and the use of registries and technology. Throughout the course, emphasis is placed on evidence-based guidelines and coordinating social determinants of health with community resources. The final module allows students to synthesize their learning through a summative peer-reviewed assignment that connects these processes to the fundamental premise of value-based care.
Introduction to Managing Office Processes in a Value-Based Care Practice
Module 1 · 2 Hours to complete
Supporting Functions to Improve Outcomes
Module 2 · 2 Hours to complete
Course Project: Making This My Own
Module 3 · 1 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Value-Based Care
Instructors
Pioneer in Educational Technology and Digital Learning Innovation
Dr. Sara G. McNeil serves as an Associate Professor and Program Coordinator of the Learning, Design and Technology graduate program at the University of Houston, where she has established herself as a leading expert in instructional design and educational technology. Her excellence in teaching has been recognized through multiple awards, including three University of Houston distinctions for Distinguished Leadership in Teaching, Distance Education Teaching, and Teaching Excellence, as well as a national teaching award from the University Continuing Education Association. As Managing Editor of the Technology, Instruction, Cognition and Learning Journal, she has significantly influenced the field of educational technology. Her most notable achievement includes the development of Digital History, a comprehensive educational resource featuring over 5,000 primary sources that has been recognized as one of the Top 5 resources in U.S. history and selected for the National Endowment for the Humanities EdSITEment list. She has also created innovative resources for K-16 teachers on Web 2.0 tool selection and implementation. Her research focuses on emerging technologies in educational environments, and she regularly consults with schools on 21st-century learning and technology integration. Through her teaching of graduate courses in instructional design, multimedia development, and visual information representation, she continues to shape the future of educational technology
Leading Expert in Value-Based Healthcare and Health Equity
Dr. LeChauncy Woodard serves as Clinical Professor and Founding Director of the Humana Integrated Health Systems Sciences Institute at the University of Houston College of Medicine, where she has earned prestigious recognition including Mastership in the American College of Physicians (awarded to only 1-2% of 161,000 members) and the 2020 Laureate Award from the Texas Chapter of ACP. Her extensive career combines clinical expertise as a general internist with groundbreaking research in healthcare quality improvement, particularly focusing on serving ethnically diverse patients and understanding socioeconomic factors affecting health outcomes. After earning her medical degree from the University of Texas Medical Branch at Galveston and completing her internal medicine residency at Baylor College of Medicine, she has led numerous initiatives including the Houston VA Center of Excellence in Primary Care Education and served as Associate Director of the VA Quality Scholars Coordinating Center. Her research portfolio includes principal investigator roles on several federally funded grants, with over 40 publications in medical journals, while her educational impact extends through her leadership of interprofessional training programs and the development of contact tracing courses that have reached over 20,000 learners during the COVID-19 pandemic. As director of the Humana Institute, she continues to advance healthcare innovation through research, education, and community engagement, particularly focusing on improving care for chronically ill, multimorbid adults through team-based behavioral health interventions
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Frequently asked questions
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