Salesforce Basics: Master CRM Fundamentals
This course is part of Salesforce Fundamentals.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Salesforce Fundamentals Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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English
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What you'll learn
Navigate and customize Salesforce Lightning and Classic interfaces
Implement mobile CRM solutions for workforce engagement
Manage data security and user permissions effectively
Create and manage customer and partner communities
Customize Salesforce functionality for team requirements
Skills you'll gain
This course includes:
0.3 Hours PreRecorded video
Peer reviews, Discussion prompts
Access on Mobile, Tablet, Desktop
FullTime access
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There are 3 modules in this course
This comprehensive course introduces learners to Salesforce, the world's leading Customer Relationship Management (CRM) system. Students learn essential components including Lightning and Classic interfaces, mobile functionality, Service Cloud features, and security management. The curriculum combines theoretical knowledge with practical application through Trailhead activities, peer discussions, and hands-on assignments, preparing learners for real-world Salesforce administration.
Module 1
Module 1 · 5 Hours to complete
Module 2
Module 2 · 12 Hours to complete
Module 3
Module 3 · 5 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Salesforce Fundamentals
Instructor
Director of Business Programs and Project Management Expert at UC Irvine
Dr. Stephane Muller is a prominent educator and the Director of Business Programs at the University of California, Irvine (UCI) Division of Continuing Education. With a robust background in project management, he teaches several online courses, including the highly regarded Project Execution course on Coursera, where he focuses on practical skills and strategies for successful project management. His expertise encompasses various aspects of business education, including strategic goal setting and fostering academic excellence. Dr. Muller is dedicated to creating engaging learning experiences that equip students with the knowledge and skills necessary to excel in their professional endeavors. His leadership at UCI is marked by a commitment to developing innovative programs that meet the evolving needs of students and industry. Through his work, he continues to make significant contributions to the field of project management and business education.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.