Empathy and Emotional Intelligence at Work
This course is part of The Science of Happiness at Work Professional Certificate.
This course from Berkeley's Greater Good Science Center explores the crucial role of emotional intelligence and empathy in workplace success. Students learn research-backed approaches to building trust, improving collaboration, and fostering positive relationships at work. The curriculum examines the scientific foundations of empathy and emotional intelligence while providing practical strategies for developing these essential skills. Drawing on neuroscience and psychology, the course demonstrates how these capabilities enhance organizational well-being, team performance, and leadership effectiveness.
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What you'll learn
Understand the psychological and biological foundations of empathy and trust
Develop emotional intelligence skills for better workplace relationships
Master research-based strategies for constructive conflict resolution
Learn effective social intelligence leadership techniques
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
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Module Description
This comprehensive course explores the scientific foundations and practical applications of emotional intelligence and empathy in the workplace. Students learn about the psychological and neurological basis of cooperative behaviors, understanding how these fundamental human traits impact organizational success. The curriculum covers key topics including trust-building, conflict resolution, team collaboration, and socially intelligent leadership. Special emphasis is placed on developing practical skills that foster positive workplace relationships and enhance organizational well-being.
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: The Science of Happiness at Work Professional Certificate
Instructors
4 Courses
Distinguished Emotion Scientist and Happiness Research Pioneer
Dacher Joseph Keltner, born in Jalisco, Mexico, serves as Professor of Psychology at UC Berkeley and Founding Director of the Greater Good Science Center, where he has revolutionized our understanding of human emotions and social behavior. His research spans the evolutionary and cultural origins of compassion, awe, love, beauty, power, and social inequality, with over 230 published scientific articles. A graduate of UC Santa Barbara with a Ph.D. from Stanford, Keltner completed post-doctoral work with Paul Ekman at UCSF before joining Berkeley in 1996. His influence extends beyond academia through collaborations with Pixar on films like Inside Out and Soul, work with tech companies like Facebook, and his widely acclaimed Science of Happiness MOOC that has reached over 600,000 students. His books, including "Born to Be Good," "The Power Paradox," and "AWE: The New Science of Everyday Wonder," have shaped public understanding of positive psychology. Recently awarded the 2025 APS Mentor Award, Keltner has mentored over 35 Ph.D. students and postdocs who now serve as faculty worldwide. His work regularly appears in major media outlets, and he has received numerous accolades, including membership in the American Academy of Arts and Sciences and recognition as one of Utne Reader's 50 visionaries
4 Courses
Course Tutor at Institute of Continuing Education, University of Cambridge
Doug is a highly experienced finance tutor with Cambridge University and the Association of Corporate Treasurers (ACT). He also has extensive experience in the commercial and not-for-profit sectors, including KPMG, Virgin Entertainment Group and Abcam plc. Doug is a chartered accountant and corporate treasurer who enjoys distilling his expertise into financial education, executive mentoring and coaching. He is a writer for the ACT’s journal The Treasurer, and principal contributing editor of the Treasurer’s Wiki, an on-line glossary of financial terms: https://wiki.treasurers.org/wiki/Main_Page. Doug is also a mentor and trainer for Toastmasters International’s public speaking, communication and leadership programmes. He enjoys helping people to learn and apply their skills in practical and meaningful ways.
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Frequently asked questions
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