Compassionate Communication in Healthcare
Master empathy & communication skills for healthcare providers. Learn arts-based techniques to improve patient interactions.
Master empathy & communication skills for healthcare providers. Learn arts-based techniques to improve patient interactions.
Dive into the world of compassionate communication in healthcare with this innovative course. Designed by experts from the Sanford Institute's Center for Compassionate Communication at UC San Diego Health, this program equips healthcare providers with essential skills rooted in arts, humanities, theater, and journalism. Learn to better understand and connect with patient stories, navigate complex emotional scenarios, and communicate more effectively in clinical settings. Ideal for healthcare professionals looking to enhance their empathy, perspective-taking, and overall communication abilities, this course offers practical techniques to improve patient interactions and outcomes.
Instructors:
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What you'll learn
Understand the foundations of empathy and compassion in healthcare settings
Develop skills in narrative humility and inclusive communication
Learn techniques for speaking plainly and avoiding medical jargon with patients
Master the 'Who-What-Why' framework for understanding clinical stories
Gain practical tools for determining best care through improved communication
Enhance ability to bridge gaps between provider and patient perspectives
Skills you'll gain
This course includes:
59 Minutes PreRecorded video
22 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There are 5 modules in this course
This course offers a comprehensive exploration of compassionate communication in healthcare settings. Participants will learn innovative techniques drawn from arts, humanities, theater, and journalism to enhance their ability to connect with patients and understand their stories. The curriculum covers key topics such as empathy, narrative humility, plain speaking, and the clinical story. Healthcare providers will gain practical skills to navigate complex emotional scenarios, avoid medical jargon, and improve overall patient interactions. The course emphasizes the importance of perspective-taking and self-reflection in developing more compassionate and effective communication strategies.
Foundations in Compassion
Module 1 · 58 Minutes to complete
Narrative Humility
Module 2 · 1 Hours to complete
Speaking Plainly
Module 3 · 38 Minutes to complete
The Clinical Story
Module 4 · 1 Hours to complete
STAFF SANDBOX
Module 5 · 10 Minutes to complete
Fee Structure
Payment options
Financial Aid
Instructors
Innovator in Medical Education and Healthcare Communication
Chase Crossno combines her unique background in theater arts and public health to revolutionize medical education and healthcare communication. Currently serving as Assistant Artistic Director and Assistant Professor of Medical Education at TCU School of Medicine, she integrates theatrical techniques with public health pedagogies to cultivate empathy in future medical professionals. Her academic foundation includes an MPH from Boston University, where she specialized in global health, social justice, and sexuality studies. With 15 years of experience in direct patient care, she has worked extensively with domestic and international organizations focusing on HIV prevention and sexual health education. As a DEI Consultant at the Center for Compassionate Communication within UC San Diego's T. Denny Sanford Institute for Empathy and Compassion, she continues to advance healthcare communication. Her innovative approach extends to her role as co-founder of an Austin-based theatre company, which uses curated experiences to stimulate critical thinking and cultural enrichment. Through her Coursera course "A New Communication Framework for Healthcare," she shares her expertise in combining arts and healthcare education to develop more empathetic and effective healthcare professionals.
Pioneer in Medical Communication and Compassionate Healthcare Education
Dr. Evonne Kaplan-Liss serves as Director of the Center for Compassionate Communication at UCSD's Sanford Institute for Empathy & Compassion, bringing a unique blend of journalism and medicine to healthcare communication training. Her remarkable career began at Northwestern University's Medill School of Journalism, leading to work as a researcher for ABC News Nightline, before pursuing medicine at Mount Sinai School of Medicine. She holds board certifications in both pediatrics and preventive medicine, complemented by an MPH from Columbia University. As the Founding Medical Program Director at the Alan Alda Center for Communicating Science, she trained thousands of healthcare professionals in empathetic communication. Before joining UCSD, she made history as the first dean-level position focused on communication training at TCU and UNTHSC School of Medicine, where she developed The Compassionate Practice® curriculum. Her Coursera course "A New Communication Framework for Healthcare" integrates practices from theater, narrative medicine, journalism, and public health to teach compassionate communication skills. Her innovative approach combines her expertise in journalism, medicine, and public health to transform how healthcare providers communicate with patients, colleagues, and the public.
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Frequently asked questions
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