Ethics in Conversational AI: Principles and Practices
Explore ethical challenges and frameworks for responsible development of conversational AI and voice technology through practical guidance.
Explore ethical challenges and frameworks for responsible development of conversational AI and voice technology through practical guidance.
This comprehensive course examines the ethical implications of conversational AI and voice technology in modern applications. Students learn about the technology's benefits in enhancing accessibility and productivity while addressing critical ethical concerns. The curriculum covers privacy protection, data collection practices, vulnerable user considerations, and cultural bias mitigation. Through practical frameworks and case studies, participants develop skills to design and implement ethical voice experiences that prioritize user rights and prevent potential harm.
Instructors:
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What you'll learn
Understand the fundamentals of conversational AI and voice technology
Analyze ethical implications of AI-powered voice interactions
Implement frameworks for ethical voice experience design
Evaluate privacy and data collection practices in voice technology
Develop strategies to protect vulnerable users and prevent harm
Apply ethical principles in real-world voice technology applications
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
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There are 6 modules in this course
This course provides a thorough understanding of ethical considerations in conversational AI and voice technology. The curriculum explores how these technologies can empower users while addressing potential risks and challenges. Topics include data privacy, vulnerable user protection, cultural sensitivity, and ethical frameworks for responsible development. Students learn to evaluate ethical implications and implement preventive measures for creating trustworthy voice experiences.
Welcome / Introduction to the Open Voice Network
Module 1
What do we mean by Conversational / Voice AI
Module 2
What's at Stake? The Benefits and Risks of Conversational / Voice AI
Module 3
Voice Data Analysis
Module 4
Ethical Framework for Trustworthy Experiences
Module 5
The TrustMark Initiative of the Open Voice Network
Module 6
Fee Structure
Instructors
1 Course
Pioneering Ethical Standards in Conversational AI
Oita Coleman is a prominent figure in the field of conversational AI ethics and standards, serving as the Project Lead and Senior Advisor at the Open Voice TrustMark Initiative. This Linux Foundation project, which she leads, is dedicated to establishing open standards and best practices for conversational AI technologies. Coleman's role involves spearheading the development and implementation of an ethical framework that protects individual privacy rights, ensures compliance with global regulations, and mitigates risks for all stakeholders. Her expertise extends beyond her primary role, as she also contributes to the National Institute of Health Bridge2AI – Voice Advisory Board, where she collaborates with global experts to integrate voice biomarkers in clinical care. Coleman's background includes a significant tenure at SAS Institute, where she served as R&D Vice President, overseeing global software quality and customer experience initiatives. Her work at the Open Voice TrustMark Initiative has led to notable achievements, including the development of ethical principles for conversational AI and the launch of a training course on the edX platform. Coleman's efforts are instrumental in shaping the responsible development and deployment of AI technologies, particularly in voice-based applications, emphasizing the importance of trust, interoperability, and ethical considerations in the rapidly evolving field of AI.
1 Course
Communications Expert Championing Ethical Voice Technology
Janice Mandel is a seasoned communications professional serving as Communications Advisor for the Open Voice Network and member of its Ethical Use Task Force since 2020. With over 25 years of experience working with major brands like Microsoft, American Express, and Procter & Gamble, Mandel brings valuable expertise to the voice technology sector. She has made significant contributions to the field through her work on whitepapers, including "The Future of Media Entertainment" with Donald Buckley, and her involvement in the synthetic voice workshop. Her commitment to ethical AI implementation is evident through her participation in privacy and security initiatives within the Open Voice Network. Prior to her current role, Mandel led content management for VOICE Summit in 2018 and 2019, and has extensive experience in startup advisory and business communications. She began her career in technology journalism, serving as senior editor at EIC/Intelligence, one of the first computerized database publishing companies. Mandel continues to shape the conversation around voice technology through her work on ethical principles and industry standards, while also running her own communications firm focused on helping businesses build visibility and credibility in their respective markets.
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