Master Customer Relationship Management Essentials
Acquire knowledge in customer relationship management, with analytical approaches and retention strategies designed to strengthen business-client connections.
Acquire knowledge in customer relationship management, with analytical approaches and retention strategies designed to strengthen business-client connections.
This comprehensive course explores all aspects of Customer Relationship Management (CRM), from fundamental principles to advanced implementation strategies. Designed for professionals across sales, marketing, and customer service roles, the course provides practical insights into data-driven decision-making, customer segmentation, and loyalty program development. Through three progressive stages, students learn to create customer-centric strategies, leverage CRM technologies, and implement effective customer service solutions. The curriculum combines theoretical knowledge with real-world applications, preparing learners to drive business growth through improved customer relationships.
4.6
(134 ratings)
12,393 already enrolled
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What you'll learn
Assess the changing landscape of CRM and identify key trends
Create customer-focused plans that enhance satisfaction
Leverage data for valuable customer insights
Implement effective customer segmentation strategies
Design and manage customer loyalty programs
Optimize sales processes through CRM principles
Skills you'll gain
This course includes:
103 Minutes PreRecorded video
9 assignments
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This comprehensive CRM course is designed to equip learners with practical skills in customer relationship management. The curriculum covers essential aspects including data-driven strategy development, customer segmentation, loyalty program design, and CRM technology implementation. Students learn to create customer-centric approaches, leverage data for decision-making, and implement effective customer service strategies. The course emphasizes practical applications through real-world examples and case studies, ensuring learners can apply CRM principles effectively in their professional roles.
Customer Relationship Management
Module 1 · 9 Hours to complete
Fee Structure
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Instructor
Strategic Business Leader and Sports Industry Expert
Julian Jenkins brings 20 years of industry-leading international experience as a CEO, Commercial Director, and consultant in the sports industry. His expertise spans building organizational cultures, leadership development, change management, digital transformation, and strategic planning. At Starweaver, he delivers comprehensive courses including Customer Relationship Management, which has attracted over 12,830 students and maintains a 4.7/5 instructor rating. His course portfolio also includes Introduction to Merchandising and Personal Productivity, Time Management and Prioritization. His teaching methodology emphasizes practical application of business principles, helping professionals develop effective leadership and management skills. His experience in the sports industry provides unique insights into building high-performance cultures and implementing successful digital transformation strategies. His approach combines strategic thinking with practical implementation, focusing on empowering professionals to drive organizational change and enhance business performance through effective leadership practices.
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4.6 course rating
134 ratings
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