Guía práctica para gestionar las relaciones profesionales
This course is part of Salesforce Sales Development Representative Career Training.
Este curso, parte de la certificación profesional para representantes de desarrollo de ventas de Salesforce, te ayuda a desarrollar habilidades interpersonales esenciales pero frecuentemente subestimadas que determinan el éxito en tu rol profesional. Aprenderás a comunicarte de manera empática y efectiva con gerentes, compañeros y clientes, desarrollando tu marca personal como profesional de alto rendimiento. El programa aborda la comunicación escrita utilizando el marco PACE, te enseña a hablar con confianza y claridad, y fomenta la competencia cultural en entornos laborales diversos. También incluye estrategias prácticas para los primeros 90 días como SDR, ayudándote a establecer expectativas claras, desarrollar sistemas de apoyo, y optimizar tu aprendizaje. Al completar este curso, estarás preparado para comunicarte profesionalmente, trabajar eficazmente en equipos diversos, y posicionarte para el éxito y crecimiento en tu carrera en ventas.
Instructors:
Spanish
Video subtitles available
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What you'll learn
Desarrollar un método empático de comunicación que destaque tu comportamiento profesional
Crear un mensaje con confianza y claridad para lograr resultados
Implementar estilos específicos de comunicación escrita en diferentes situaciones
Fomentar la comprensión de opiniones diversas y perspectivas diferentes en el lugar de trabajo
Crear un plan a tres meses para implementar los comentarios y desarrollar con éxito tu carrera
Skills you'll gain
This course includes:
3.3 Hours Live video
17 assignments
Access on Mobile, Tablet, Desktop
Batch access
Shareable certificate
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There are 5 modules in this course
Este curso desarrolla habilidades interpersonales esenciales para representantes de desarrollo de ventas, centrándose en aspectos que habitualmente se pasan por alto pero que determinan el éxito profesional. El programa está estructurado en cinco módulos que abarcan desde la comunicación profesional y empática hasta el aprendizaje acelerado en los primeros meses de trabajo. Los estudiantes aprenden a entablar relaciones efectivas con gerentes, compañeros y clientes, dominan técnicas de comunicación oral y escrita, y adquieren competencias culturales para trabajar en entornos diversos. El curso incluye contribuciones de profesionales experimentados de Salesforce y SV Academy, proporcionando perspectivas prácticas del mundo real y estrategias aplicables inmediatamente.
Entabla comunicaciones profesionales y empáticas
Module 1 · 3 Hours to complete
Habla con confianza y claridad
Module 2 · 4 Hours to complete
La empatía y los desafíos en la comunicación escrita
Module 3 · 3 Hours to complete
Perfecciona tus habilidades de competencia cultural en el lugar de trabajo
Module 4 · 3 Hours to complete
Agiliza el aprendizaje en los primeros 30, 60 y 90 días de trabajo
Module 5 · 4 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Salesforce Sales Development Representative Career Training
Instructors
Strategic Business Development Expert and Sales Technology Specialist
Richard Yang serves as a Strategic Finance professional at data.ai (formerly App Annie), bringing extensive experience in business development and strategic planning. His career includes roles as Vice President of Finance at Lambda Phi Epsilon and business development positions at both Palo Alto Networks and SV Academy. Through his Coursera courses "Boosting Productivity through the Tech Stack" and "Practical Guide to Navigating Professional Relationships," he shares insights gained from his experience in strategic business development and sales technology implementation. His teaching approach emphasizes practical applications of sales technology while developing strong professional relationships. A graduate of Syracuse University's Martin J. Whitman School of Management, he combines his passion for self-improvement and learning with practical business experience to help professionals optimize their use of technology in sales environments
Sales Development Leader and Tech Stack Expert
Allie Kaiser serves as Head of Sales Development at Gainsight, bringing extensive expertise in sales technology and professional relationship management. At SV Academy, she develops and delivers comprehensive courses in both English and Spanish, focusing on sales productivity and professional relationship building. Her course "Boosting Productivity through the Tech Stack" helps professionals optimize their sales technology tools for maximum efficiency, while "Practical Guide to Navigating Professional Relationships" provides strategies for building effective business relationships. Her bilingual course offerings demonstrate her commitment to making sales development education accessible to diverse audiences. Her teaching methodology emphasizes practical application of sales technologies and relationship-building techniques, helping professionals enhance their productivity and communication skills. Her expertise in sales development and technology implementation makes her a valuable instructor for professionals seeking to advance their careers in tech sales.
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Frequently asked questions
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