ServiceNow Administration: From Beginner to Expert
Master ServiceNow platform administration. Learn user management, workflows, and service catalog configuration for IT service delivery.
Master ServiceNow platform administration. Learn user management, workflows, and service catalog configuration for IT service delivery.
This comprehensive ServiceNow course takes beginners from foundational concepts to advanced administration skills. Starting with platform basics and interface navigation, students progress through essential tasks including user administration, application management, and workflow configuration. The curriculum covers critical areas such as SLA management, access control, and service catalog creation. Through hands-on exercises, learners master custom application development, report generation, and knowledge base management. The course emphasizes practical skills needed for real-world ServiceNow administration.
Instructors:
English
Powered by
What you'll learn
Configure and manage ServiceNow instances effectively
Implement user roles, groups, and access control
Create and customize applications and workflows
Manage service catalogs and knowledge bases
Develop SLAs and monitor service delivery
Generate reports and customize dashboards
Skills you'll gain
This course includes:
141 Minutes PreRecorded video
5 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 12 modules in this course
This comprehensive ServiceNow administration course provides thorough training in platform management and configuration. The curriculum progresses from basic interface navigation to advanced system administration tasks. Students learn essential skills including user management, application configuration, workflow automation, and service catalog creation. The course covers critical areas such as SLA management, access control, reporting, and knowledge base administration. Through practical exercises and real-world scenarios, learners develop the expertise needed to effectively manage and optimize ServiceNow implementations.
Course Overview
Module 1 · 14 Minutes to complete
Introduction to ServiceNow
Module 2 · 7 Minutes to complete
ServiceNow - User Interface
Module 3 · 24 Minutes to complete
Application Management
Module 4 · 51 Minutes to complete
Form Activities
Module 6 · 31 Minutes to complete
SLA - Service Level Agreement
Module 7 · 10 Minutes to complete
Access Control Lists
Module 8 · 17 Minutes to complete
Service Catalog
Module 9 · 28 Minutes to complete
Reports, Dashboards, and Widgets
Module 10 · 9 Minutes to complete
Knowledge Management
Module 11 · 24 Minutes to complete
Summary and Closure
Module 12 · 1 Hours to complete
Fee Structure
Payment options
Financial Aid
Instructor
Enhancing IT Education Through Expert-Led Learning
Packt Course Instructors are dedicated to delivering high-quality educational content across a wide range of IT topics, offering over 5,000 eBooks and courses designed to improve student outcomes in technology-related fields. With a focus on practical knowledge, instructors leverage their industry expertise to create engaging learning experiences that help students grasp complex concepts and apply them effectively. The courses cover diverse subjects, from programming languages to advanced data analysis, ensuring that learners at all levels can find relevant resources to enhance their skills. Additionally, Packt emphasizes personalized learning paths and provides analytics tools for educators to monitor student engagement and success, making it a valuable partner in academic settings.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.