Technical Diagnostics and Troubleshooting Techniques
This course is part of Microsoft IT Support Specialist Professional Certificate.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Microsoft Cloud Support Associate Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.8
(57 ratings)
3,864 already enrolled
Instructors:
English
Powered by
What you'll learn
Gain expertise in systematic troubleshooting approaches for both hardware and software issues
Learn to diagnose and resolve operating system problems across Windows, Linux, and macOS
Master the use of diagnostic tools for efficient network and system performance troubleshooting
Develop skills to document and communicate technical solutions effectively
Apply problem-solving strategies to resolve complex and uncommon technical issues
Prepare for entry-level IT support roles with practical, hands-on experience
Skills you'll gain
This course includes:
20 Hours PreRecorded video
26 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Closed caption
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course equips learners with essential troubleshooting skills for resolving hardware and software issues across various operating systems. The curriculum follows a systematic approach to technical problem-solving, covering diagnostic tools and methodologies for efficient issue resolution. Students learn to troubleshoot system performance, network connectivity, software configuration, and security concerns through practical scenarios. The course emphasizes both technical skills and effective communication techniques essential for IT support roles. Through hands-on activities and a capstone project, learners apply their knowledge to real-world situations, analyzing diagnostic outputs and recommending solutions. The course prepares participants for entry-level IT support positions and provides foundational knowledge for the Microsoft MS-900 exam.
Introduction to troubleshooting methodologies
Module 1 · 5 Hours to complete
Troubleshooting operating systems
Module 2 · 4 Hours to complete
Advanced troubleshooting techniques
Module 3 · 5 Hours to complete
Final capstone project and assessment: Technical troubleshooting diagnostics
Module 4 · 5 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Microsoft IT Support Specialist Professional Certificate
Instructor
Empowering Individuals and Organizations Through Technology
Microsoft's mission is "to empower every person and every organization on the planet to achieve more," reflecting its commitment to leveraging technology for global empowerment. The company aims to drive digital transformation through an integrated cloud approach, creating a robust platform that enhances productivity and accessibility for users worldwide. Its vision statement emphasizes the goal of democratizing artificial intelligence, ensuring that AI technologies are accessible and beneficial for everyone. This focus on empowerment and inclusivity underpins Microsoft's strategies and product development, positioning it as a leader in innovation within the technology sector. The company has consistently pursued excellence by fostering a culture of innovation, diversity, and corporate social responsibility, ultimately aiming to improve quality of life and facilitate progress across various fields, including education, healthcare, and business.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.