Powered by
Completion
CERTIFICATE
Introduction to Microsoft Dynamics 365
Master essential CRM tools with Microsoft Dynamics 365. Learn marketing, sales, and customer service features for effective business operations.
Course Cost
Free course
Beginner
Skill Level
10 Hours
Self-paced lessons
This comprehensive course introduces Microsoft Dynamics 365's key capabilities for managing customer relationships, marketing campaigns, and sales processes. Designed for beginners with 0-2 years of experience, students learn to navigate the platform's interface and utilize its powerful tools. The curriculum covers marketing automation, sales operations, customer service management, field service, and integrated features. Through practical exercises and real-world scenarios, participants develop skills to maximize CRM functionality and strengthen customer relationships.
What you'll learn
Utilize core tools within Microsoft Dynamics 365
Manage marketing campaigns and customer journeys
Implement sales processes and opportunity management
Handle customer service cases and field operations
Integrate with Microsoft Teams and Office applications
Analyze data using built-in reporting tools
Skills you'll gain
This course includes:
234 Minutes PreRecorded video
8 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Closed caption
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 7 modules in this course
This course provides a comprehensive introduction to Microsoft Dynamics 365, covering its core functionalities across marketing, sales, and customer service domains. Through seven detailed modules, students learn to navigate the platform's interface, utilize key features, and implement best practices. The curriculum includes hands-on experience with customer journey management, lead qualification, case management, and field service operations. Special emphasis is placed on integrated features with Microsoft products and data analysis capabilities using Power BI.
Introduction to Dynamics 365
Module 1 · 22 Minutes to complete
Introduction to Marketing Concepts in Dynamics 365
Module 2 · 1 Hours to complete
Introduction to Sales Concepts in Dynamics 365
Module 3 · 2 Hours to complete
Introduction to Customer Service Concepts in Dynamics 365
Module 4 · 1 Hours to complete
Introduction to Field Service Concepts in Dynamics 365
Module 5 · 2 Hours to complete
Introduction to Shared Features in Dynamics 365
Module 6 · 2 Hours to complete
Program Recap
Module 7 · 2 Minutes to complete
Fee Structure
Reviews
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.3
7
Reviews
14,52,585
Students
217
Courses
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.