Introduction to Microsoft Dynamics 365
Master essential CRM tools with Microsoft Dynamics 365. Learn marketing, sales, and customer service features for effective business operations.
Master essential CRM tools with Microsoft Dynamics 365. Learn marketing, sales, and customer service features for effective business operations.
This comprehensive course introduces Microsoft Dynamics 365's key capabilities for managing customer relationships, marketing campaigns, and sales processes. Designed for beginners with 0-2 years of experience, students learn to navigate the platform's interface and utilize its powerful tools. The curriculum covers marketing automation, sales operations, customer service management, field service, and integrated features. Through practical exercises and real-world scenarios, participants develop skills to maximize CRM functionality and strengthen customer relationships.
4.6
(46 ratings)
8,697 already enrolled
Instructors:
English
پښتو, বাংলা, اردو, 3 more
Powered by
What you'll learn
Utilize core tools within Microsoft Dynamics 365
Manage marketing campaigns and customer journeys
Implement sales processes and opportunity management
Handle customer service cases and field operations
Integrate with Microsoft Teams and Office applications
Analyze data using built-in reporting tools
Skills you'll gain
This course includes:
234 Minutes PreRecorded video
8 quizzes
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Closed caption
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 7 modules in this course
This course provides a comprehensive introduction to Microsoft Dynamics 365, covering its core functionalities across marketing, sales, and customer service domains. Through seven detailed modules, students learn to navigate the platform's interface, utilize key features, and implement best practices. The curriculum includes hands-on experience with customer journey management, lead qualification, case management, and field service operations. Special emphasis is placed on integrated features with Microsoft products and data analysis capabilities using Power BI.
Introduction to Dynamics 365
Module 1 · 22 Minutes to complete
Introduction to Marketing Concepts in Dynamics 365
Module 2 · 1 Hours to complete
Introduction to Sales Concepts in Dynamics 365
Module 3 · 2 Hours to complete
Introduction to Customer Service Concepts in Dynamics 365
Module 4 · 1 Hours to complete
Introduction to Field Service Concepts in Dynamics 365
Module 5 · 2 Hours to complete
Introduction to Shared Features in Dynamics 365
Module 6 · 2 Hours to complete
Program Recap
Module 7 · 2 Minutes to complete
Fee Structure
Instructor
Empowering Individuals and Organizations Through Technology
Microsoft's mission is "to empower every person and every organization on the planet to achieve more," reflecting its commitment to leveraging technology for global empowerment. The company aims to drive digital transformation through an integrated cloud approach, creating a robust platform that enhances productivity and accessibility for users worldwide. Its vision statement emphasizes the goal of democratizing artificial intelligence, ensuring that AI technologies are accessible and beneficial for everyone. This focus on empowerment and inclusivity underpins Microsoft's strategies and product development, positioning it as a leader in innovation within the technology sector. The company has consistently pursued excellence by fostering a culture of innovation, diversity, and corporate social responsibility, ultimately aiming to improve quality of life and facilitate progress across various fields, including education, healthcare, and business.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.