The Critical Role of IT Support Staff in Healthcare

Dr. Ashwini S. Davison is the Director of Strategy and Transformation at Johns Hopkins University, where she plays a pivotal role in advancing health informatics education and practice. With an MD from UCLA and extensive experience in clinical medicine, Dr. Davison specializes in bridging the gap between healthcare delivery and technology. Her work focuses on developing clinical algorithms that leverage data from electronic medical records (EMRs), claims, and other innovative sources to improve patient care and health outcomes. She is also actively involved in leading educational initiatives that empower healthcare professionals to adapt to the rapidly evolving landscape of health informatics.In addition to her leadership role, Dr. Davison teaches several courses, including "Health Information Technology Fundamentals" and "Leading Change in Health Informatics," where she emphasizes the importance of data-driven decision-making in healthcare settings. Her commitment to fostering a culture of innovation and continuous learning within healthcare organizations positions her as a key figure in the field, dedicated to enhancing the integration of technology in patient care.

Jessica M. Roosth is a Project Leader at Johns Hopkins University, specializing in healthcare information technology. In her role, she focuses on optimizing IT support systems that are critical to enhancing patient care and operational efficiency within healthcare settings. Jessica is dedicated to improving the integration of technology in healthcare environments, ensuring that IT support staff are well-equipped to meet the demands of modern medical practices. She is also an instructor for the course "The Critical Role of IT Support Staff in Healthcare" on Coursera, where she educates healthcare professionals about the essential functions and responsibilities of IT support in the healthcare sector.With a strong background in health informatics, Jessica's work emphasizes the importance of collaboration between clinical and IT teams to foster a culture of safety and quality improvement. Her contributions to healthcare IT not only enhance operational workflows but also support better patient outcomes through effective technology utilization.