Essential Interpersonal Skills for Professionals

This introductory module provides a comprehensive overview of interpersonal skills and their importance in professional environments. Students will learn the fundamental concepts of workplace communication, relationship building, and social dynamics that form the foundation for effective interaction with colleagues and supervisors.

Skills you'll gain

This module orients students to the course structure, learning objectives, and expectations. Students will understand the course format, assessment methods, and how the skills taught will contribute to their professional development and career advancement.

Skills you'll gain

This module helps students identify and understand different communication styles, including their own predominant style. Learners will explore various communication patterns, preferences, and tendencies, learning to recognize how their natural style affects workplace interactions. The module provides frameworks for analyzing communication approaches and understanding their strengths and limitations in different professional contexts.

Skills you'll gain

This module focuses on developing and enhancing communication skills for professional success. Students will learn effective techniques for verbal and non-verbal communication, strategies for clarity and conciseness, and methods for adapting communication style to different audiences and situations. The module provides practical approaches to improve message delivery and reception in workplace settings.

Skills you'll gain

This module teaches the principles and practices of assertive communication in the workplace. Students will learn to distinguish between passive, aggressive, and assertive behaviors, and develop techniques for expressing ideas, needs, and boundaries professionally and confidently. The module provides strategies for maintaining assertiveness in challenging situations while respecting others' perspectives and positions.

Skills you'll gain

This module explores strategies for building professional influence and eminence in the workplace. Students will learn techniques for establishing credibility, gaining trust, and developing a reputation as a valuable contributor within their organization. The module covers approaches to persuasion, relationship building, and creating impact through both formal and informal channels of communication and collaboration.

Skills you'll gain

This module addresses strategies for recognizing and approaching workplace conflicts constructively. Students will learn to identify various types of workplace disagreements, understand their root causes, and develop an appropriate mindset for addressing them professionally. The module covers techniques for conflict assessment, choosing the right timing and setting for discussions, and preparing for productive resolution conversations.

Skills you'll gain

This module provides practical methods and frameworks for effectively resolving conflicts in professional settings. Students will learn techniques for mediation, negotiation, and collaborative problem-solving to address disagreements constructively. The module covers approaches for finding mutually beneficial solutions, managing emotions during difficult conversations, and rebuilding relationships after conflicts have been addressed.

Skills you'll gain

This final module evaluates students' understanding and application of interpersonal skills concepts covered throughout the course. Learners will complete assessment activities designed to test their knowledge of communication styles, assertiveness techniques, influence building, and conflict resolution strategies. The module serves as a comprehensive review and confirmation of the interpersonal skills developed during the course.

Skills you'll gain