Google Cloud Customer Care Fundamentals - Italian Edition
Master Google Cloud support: Learn request lifecycle, known issues, support levels, and effective ticket management.
Master Google Cloud support: Learn request lifecycle, known issues, support levels, and effective ticket management.
This course teaches how to maximize Google Cloud support services. Participants will learn about different customer care services, creating and managing support requests, viewing known issues affecting Google Cloud services, and communicating effectively with support technicians. The course covers request priorities, service level objectives (SLOs), understanding request status, and how to reassign a support request when necessary. It's designed for beginners and provides practical knowledge for efficiently utilizing Google Cloud's customer support system.
Instructors:
English
Italiano
Powered by
What you'll learn
Identify the steps involved in the lifecycle of a support request
Identify known issues affecting Google Cloud services
Distinguish between the levels provided by Google Cloud customer support
Create, manage, and view support requests
Understand the process of log sanitization and its importance
Learn about different request priorities and service level objectives (SLOs)
Skills you'll gain
This course includes:
15 Minutes PreRecorded video
3 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Closed caption
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
Created by
Provided by
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive introduction to Google Cloud Customer Care fundamentals. It covers the entire lifecycle of a support request, from creation to resolution. Participants will learn about different support levels offered by Google Cloud, including Standard, Enhanced, and Premium options. The curriculum includes best practices for log file acquisition and sanitization, emphasizing the importance of removing personal information. Learners will gain practical skills in submitting support requests with appropriate priority levels, understanding the support team's problem-solving process, and knowing when to reassign a request. The course also covers request resolution procedures and provides additional resources on priority, status, and request description.
Introduzione
Module 1 · 0 Minutes to complete
Prima di presentare una richiesta
Module 2 · 11 Minutes to complete
Richieste di assistenza con l'assistenza clienti
Module 3 · 22 Minutes to complete
Risoluzione della richiesta
Module 4 · 16 Minutes to complete
Fee Structure
Payment options
Financial Aid
Instructor
Empowering Businesses with Expert Training from Google Cloud
The Google Cloud Training team is tasked with developing, delivering, and evaluating training programs that enable our enterprise customers and partners to effectively utilize our products and solutions. Google Cloud empowers millions of organizations to enhance employee capabilities, improve customer service, and innovate for the future using cutting-edge technology built specifically for the cloud. Our products are designed with a focus on security, reliability, and scalability, covering everything from infrastructure to applications, devices, and hardware. Our dedicated teams are committed to helping customers successfully leverage our technologies to drive their success.
Testimonials
Testimonials and success stories are a testament to the quality of this program and its impact on your career and learning journey. Be the first to help others make an informed decision by sharing your review of the course.
Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.