Providing Technical Support for AWS Workloads
Learn to diagnose, troubleshoot, and solve common issues with AWS services to provide effective technical support for cloud environments as a consultant.
Learn to diagnose, troubleshoot, and solve common issues with AWS services to provide effective technical support for cloud environments as a consultant.
This practical course prepares cloud consultants to provide effective technical support for AWS workloads across companies of various sizes. Students learn to evaluate existing business solutions and recommend more efficient cloud resources based on each company's unique needs. The curriculum begins with a comprehensive review of AWS infrastructure, covering foundational compute, networking, storage, and database services. Participants develop a troubleshooting mindset and learn to use appropriate tools and support methods to diagnose and resolve issues efficiently while minimizing customer impact. The course provides detailed guidance on troubleshooting specific AWS services, including Amazon EC2 (addressing connectivity issues and failed status checks), AWS Lambda (avoiding common pitfalls), and Amazon VPC (resolving network connectivity problems). Students also learn preventative measures and best practices for Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations through realistic customer scenarios. By course completion, participants will be equipped to listen to customers' technology concerns and recommend the most efficient and cost-effective solutions, positioning them for success as cloud consultants in the growing AWS ecosystem.
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What you'll learn
Understand the basics of troubleshooting in a cloud environment Identify resources and support channels to assist with understanding and resolving AWS issues Discover common problems and implement solutions for various AWS foundational services Learn systematic troubleshooting approaches to diagnose and solve cloud infrastructure problems Master techniques for resolving EC2 instance connectivity and status check failures Develop expertise in troubleshooting AWS Lambda functions and VPC networking issues Implement preventative measures for S3, RDS, IAM, and AWS Organizations to avoid common pitfalls Apply best practices for minimizing customer impact during troubleshooting scenarios
Skills you'll gain
This course includes:
PreRecorded video
Quizzes, Hands-on labs, Graded assessment
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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There are 3 modules in this course
This comprehensive course equips cloud consultants with the essential knowledge and skills needed to provide effective technical support for AWS workloads. The curriculum is structured into three main sections that build practical troubleshooting expertise. In the first week, students gain a solid foundation in AWS cloud infrastructure and support methods, developing a systematic troubleshooting mindset through technical support best practices and customer scenarios. The second week focuses on diagnosing and resolving issues with core AWS services, including EC2 instance connectivity problems, Lambda function failures, and VPC networking challenges. Students participate in hands-on labs to debug EC2 instances and practice real-world troubleshooting techniques. The final week covers preventative controls and best practices for key AWS services like S3, RDS, IAM, and Organizations, with each topic reinforced through customer scenarios that illustrate common challenges and their solutions. Throughout the course, emphasis is placed on minimizing customer impact while efficiently resolving technical issues. By completion, participants will be well-prepared to evaluate business needs, recommend appropriate cloud solutions, and provide professional technical support in AWS environments.
Week 1: Customer Support in the Cloud
Module 1
Week 2: Troubleshooting AWS Services
Module 2
Week 3: Topical customer scenarios
Module 3
Fee Structure
Payment options
Financial Aid
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.