ICT Basics: Enterprise Apps for Business Pros
This course is part of Fundamentos TIC para profesionales de negocios.
This course, part of a five-course series on information systems in business, introduces non-IT professionals to the fascinating world of Information and Communication Technologies (ICT). Designed specifically for professionals from financial, administrative, or managerial backgrounds, the curriculum equips you with the fundamental knowledge needed to interact more productively with IT and telecommunications specialists in your organization. You'll learn to specify requirements, evaluate workloads, and supervise results more effectively. The course covers essential concepts of the most widely used ICT tools in business environments, including office productivity suites, email, conferencing systems, and integrated management systems such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), and BI (Business Intelligence). You'll also explore the fundamentals of operating systems, Internet technology infrastructure, and how web browsers and servers function, covering concepts like hosting, cookies, JavaScript, and dynamic servers. Upon completing the full five-course series, you'll be prepared to engage effectively with specialists in the Information Technology sector, bridging the knowledge gap between business and technical domains.
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What you'll learn
Understand the functionality of office productivity packages including word processors, spreadsheets, presentation software, and database managers
Learn the basic operation of email and conferencing systems
Grasp fundamental aspects of operating systems
Understand how web browsers and Internet technologies function
Gain knowledge of various enterprise applications including Business Intelligence, ERP, CRM, GIS, SCM, DMS, and EDI
Develop skills to effectively communicate with IT specialists in your organization
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
Module Description
This course provides a comprehensive introduction to Information and Communication Technologies (ICT) for business professionals without technical backgrounds. The curriculum focuses on bridging the knowledge gap between business and IT domains, enabling more effective communication and collaboration with technical specialists. Students will learn about the most commonly used business software applications, including office productivity suites (word processors, spreadsheets, presentation software, and database managers), email and conferencing systems. The course also covers fundamental aspects of operating systems that manage computers and the technological foundation of the Internet, explaining how web browsers and servers work, along with concepts such as hosting, cookies, JavaScript, and dynamic servers. A significant portion of the course is dedicated to enterprise applications, providing basic descriptions of various business systems including Business Intelligence (BI), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Geographic Information Systems (GIS), Supply Chain Management (SCM), Document Management Systems (DMS), and Electronic Data Interchange (EDI). This knowledge enables business professionals to specify requirements, evaluate workloads, and supervise IT-related results more effectively.
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Fundamentos TIC para profesionales de negocios
Payment options
Financial Aid
Instructors
29 Courses
Educational Technology Pioneer and MOOC Innovation Leader
Ignacio (Nacho) Despujol is a distinguished educator and technology leader at Universitat Politècnica de València (UPV), where he serves as the MOOC initiative coordinator. His diverse academic background includes a PhD in Educational Technology from Universidad de Murcia, Master's degrees in Telecommunication and Aeronautical Engineering from UPV, an Executive MBA from Catholic University of Valencia, and certification as a commercial pilot. Under his leadership, UPV has developed over 150 MOOCs with more than 4.6 million enrollments through their platform upvx.es and edx.org. His work has been particularly impactful in expanding Open edX's presence in Spanish universities, securing 500,000 euros in European Union funding. As an IEEE senior member and board member of the Valencia Telecommunication Engineering Guild, he combines his technical expertise with educational innovation, teaching Airport Engineering to aerospace students using a flipped classroom approach. His research and implementation of MOOCs has achieved an 8.69% completion rate with high student satisfaction levels.
6 Courses
Distinguished IT Leader and Educational Innovation Pioneer
Jaime Busquets serves as Head of the Information Systems and Communication Service (ASIC) at the Universitat Politècnica de València, where he leads strategic technological initiatives and digital transformation projects. His role combines technical leadership with educational innovation, managing the university's IT infrastructure while teaching information technology courses to administrative staff. Under his direction, the university has developed comprehensive digital learning platforms and advanced computing systems. His expertise spans information systems management, e-learning technologies, and IT infrastructure development. As a key figure in the university's digital transformation, he has been instrumental in implementing innovative technological solutions that support both administrative functions and academic activities. His leadership has helped position the university at the forefront of educational technology innovation in Spain, particularly in developing digital learning resources and virtual laboratory environments
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