Dell Technologies Technical Support for Software
This course is part of Dell Technologies Technical Customer Support Specialist.
This course is designed for aspiring technical support specialists who want to develop expertise in software troubleshooting and support. Participants will gain a deep understanding of common operating systems, installation procedures, and robust troubleshooting techniques for various software issues. The curriculum combines theoretical knowledge with practical exercises to prepare learners for managing and resolving software challenges in diverse computing environments. Students will explore operating system architecture, learn to use diagnostic tools, implement security best practices, and develop advanced problem resolution strategies. The course is ideal for individuals looking to build a strong technical foundation and advance their careers in IT support roles. Upon completion, graduates will possess the skills needed to effectively diagnose, troubleshoot, and resolve software-related problems, making them valuable assets in entry-level tech support positions.
Instructors:
English
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What you'll learn
Become proficient with common support tools including Microsoft Office and ticket management systems
Gain comprehensive knowledge of operating system architectures and their core functions
Develop effective troubleshooting techniques for diagnosing and resolving software issues
Learn best practices for implementing security updates and maintaining system integrity
Master remote software support procedures for efficient problem resolution
Utilize advanced diagnostic tools to identify and fix complex software problems
Skills you'll gain
This course includes:
1.5 Hours PreRecorded video
9 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive foundation in software technical support, focusing on practical skills needed in real-world IT environments. Students begin by learning about essential support tools including Microsoft Office applications and ticket management systems. The curriculum then explores operating system fundamentals, covering core functions, troubleshooting methodologies, and security best practices. Advanced modules delve into software architecture, diagnostic procedures, and remote support techniques. Throughout the program, students engage in practical exercises that simulate common support scenarios, developing their ability to identify, diagnose, and resolve software issues efficiently. The course emphasizes both technical knowledge and customer service skills, preparing graduates to provide effective technical support across various platforms and environments.
Common Tools
Module 1 · 1 Hours to complete
Operating Systems
Module 2 · 2 Hours to complete
Software Troubleshooting
Module 3 · 2 Hours to complete
Advanced Software Troubleshooting
Module 4 · 4 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Dell Technologies Technical Customer Support Specialist
Instructor
Dell Technologies Empowers Next-Gen Tech Talent Through Comprehensive Development Programs
Dell Technologies' "Develop with Dell" program represents a comprehensive approach to fostering tech talent and career growth. The initiative combines modern on-demand learning experiences with direct expert engagement, offering students and professionals pathways to success in the technology industry. Through their Digital IT organization, Dell has embraced a Product Model approach where developers own applications throughout their lifecycle, supported by sophisticated application intelligence tools and self-service platforms. The company's commitment to professional development is demonstrated through extensive mentorship programs, continuous training, and internal mobility opportunities. Dell also maintains a strong focus on diversity and inclusion, particularly through programs like Dell Career Restart and STEM initiatives aimed at bringing more women into technology careers. Their comprehensive curriculum includes technical support and sales professional tracks, featuring AI-powered simulations, virtual instructor-led training, and hands-on practice opportunities that prepare participants for real-world technology careers
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.