Patient Journey Mapping for Healthcare Design

Richard H.M. Goossens is a distinguished Full Professor of Physical Ergonomics at TU Delft's Faculty of Industrial Design Engineering and serves as a Medical Delta Professor. His academic journey began with his 1994 PhD thesis on Biomechanics of body support, leading to groundbreaking research in medical product design and ergonomics. As the leader of the Convergence Health & Technology initiative, he has established over 90 projects and engaged more than 1,200 participants in healthcare transformation. His research focuses on physical human factors during professional product use, particularly in developing the 'Surgeons Cockpit' and advancing minimally invasive surgery ergonomics. His work has garnered over 3,600 citations, with significant contributions to surgical ergonomics, healthcare design, and biomechanics. His most influential research includes studies on haptics in minimally invasive surgery and ergonomic guidelines for surgical procedures. Beyond academia, he coordinates education for Medisign students, supervising serious design projects for medical specialists and companies. His expertise spans physical ergonomics, biomechanics, and healthcare product design, making him a key figure in bridging the gap between ergonomic theory and practical medical applications.