GenAI for IT Support: Enhance Customer Service & Automation
This course is part of NASM Personal Fitness Trainer Professional Certificate.
This comprehensive course teaches IT support professionals how to harness Generative AI (GenAI) for enhanced problem-solving and customer service. The program covers core GenAI functionalities and limitations, focusing on practical applications for IT troubleshooting and support scenarios. Participants learn to automate tasks, improve issue resolution times, and provide personalized customer support. The course is designed for IT leaders, support specialists at all levels, and help desk professionals, offering both theoretical knowledge and hands-on experience with GenAI tools. Special emphasis is placed on responsible integration and ethical considerations in daily IT support operations.
Instructors:
Starweaver
English
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What you'll learn
Identify and leverage GenAI capabilities for basic IT support tasks
Implement AI-assisted automation and troubleshooting processes
Enhance customer support through personalized AI solutions
Integrate GenAI tools into daily IT support workflows
Deploy strategies for responsible AI integration in support operations
Utilize AI for creating and analyzing technical documentation
Skills you'll gain
This course includes:
53 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There is 1 module in this course
This course provides a comprehensive introduction to utilizing Generative AI in IT support roles. Participants learn to automate tasks, enhance troubleshooting processes, and deliver personalized customer support using GenAI tools. The program covers core functionalities, practical applications, and ethical considerations in implementing AI for IT support. Through hands-on demos and practical exercises, learners develop skills in synthetic data creation, sentiment analysis, and real-time system monitoring using various AI tools.
GenAI for Computer Support Specialists (IT Support)
Module 1 · 2 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: NASM Personal Fitness Trainer Professional Certificate
Payment options
Financial Aid
Instructors
AI & ML Research Scientists
Soheil Haddadi and Reza Moradinezhad are accomplished data scientists and AI educators focused on large language models (LLMs), Generative AI, and responsible AI deployment. Soheil specializes in AI, ML research, and automation with expertise in LLMs and GenAI, while also leading projects in both industry and academia. Reza, an Assistant Teaching Professor at Drexel University and AI Scientist at TulipAI, is dedicated to fostering trustworthy, human-centered AI. He holds a PhD in Computer Science (Drexel), has published widely on human-AI trust, and is recognized for developing practical, ethical AI solutions. Together, they deliver industry-leading courses on fine-tuning LLMs and application development, aiming to empower learners with responsible, innovative AI strategies for business and data science teams.
Starweaver
8,49,106 Students
448 Courses
Empowering learners worldwide through immersive
Starweaver is a global leader in professional and technology education, partnering with top organizations to deliver immersive, hands-on learning experiences. With a team of over 750 practitioners from six continents, Starweaver offers a dynamic range of courses and bootcamps in areas such as cloud computing, cybersecurity, AI, data science, and financial services. The company focuses on skill-building aligned with real-world industry demands, providing flexible learning solutions including live instructor-led sessions, self-paced courses, and corporate training. Starweaver empowers individuals and enterprises to stay competitive in the rapidly evolving digital economy by fostering career readiness and practical expertise through innovative, project-based education
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Frequently asked questions
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