Social Listening
Master social media monitoring and analysis to enhance customer engagement and manage online reputation effectively.
Master social media monitoring and analysis to enhance customer engagement and manage online reputation effectively.
This comprehensive course provides an in-depth understanding of social listening for business success. Students learn to leverage social monitoring tools and techniques to enhance customer engagement, manage online reputation, and make data-driven decisions. The course covers foundational concepts, practical applications, and strategic frameworks, enabling learners to transform social media data into actionable business insights.
3,138 already enrolled
Instructors:
Starweaver
English
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What you'll learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real scenarios
Master data analysis and interpretation
Understand online reputation management
Skills you'll gain
This course includes:
54 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This comprehensive course explores the fundamentals of social listening and its strategic applications in business. The curriculum covers essential concepts from basic terminology to advanced analytics techniques. Students learn about various social listening tools, their features, and practical applications. The course emphasizes developing effective social listening strategies, analyzing data, and making informed business decisions based on social media insights.
Social Listening
Module 1 · 1 Hours to complete
Fee Structure
Payment options
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Instructors
Senior Communications and Training Professional
Phil Gold is a senior-level learning and development professional dedicated to fostering organizations through the growth of enabling and learning cultures. He is a strong advocate for employee engagement, using their voices to help create solutions tailored to their needs. Phil’s exceptional communication skills enable him to convey these stories back to employees in ways that strengthen buy-in and engagement. He has extensive experience in strategic planning and proven leadership abilities working with cross-functional, global teams of employees, stakeholders, and vendors. Phil excels at breaking down complex technical concepts into simple language accessible to non-specialists, delivering presentations and training both in-person and virtually.
Starweaver
4.6 rating
80 Reviews
8,43,680 Students
448 Courses
Global Leaders in Professional & Technology Education
For decades, we at Starweaver have partnered with hundreds of the world’s leading organizations and reached millions of learners, delivering unparalleled professional education. Our global team of over 750 practitioners, instructional designers, producers, program managers and creative experts from six continents brings real-world experience and academic rigor to every program, ensuring learners build skills that are hands-on and practical while founded in intellectual and academic rigor. With unmatched expertise and a dynamic ability to inspire, our team is committed to shaping the future of work and equipping learners to thrive in today’s rapidly changing business and technology ecosystem.
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Frequently asked questions
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