Service Level Agreements (SLA) Fundamentals
Learn the essentials of Service Level Agreements (SLAs), including key components, types, and benefits. Master practical skills for effective service delivery.
Learn the essentials of Service Level Agreements (SLAs), including key components, types, and benefits. Master practical skills for effective service delivery.
Take control of service delivery with this comprehensive intermediate course on Service-Level Agreements (SLAs), led by Dr. Xavier Bruce. This course equips you with essential knowledge about SLAs and their crucial role in business relationships. You'll learn to define and identify key SLA components, understand different types of agreements, and master the principles of effective service delivery management. The curriculum covers metrics, targets, responsibilities, and best practices for drafting and monitoring SLAs. Perfect for professionals looking to enhance their understanding of service management and improve business relationships through clear, measurable agreements.
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What you'll learn
Define SLAs and their role in setting clear expectations between service providers and customers
Identify key components of an SLA including metrics targets and responsibilities
Explore different types of SLAs used for various service arrangements
Understand the benefits of SLAs for both providers and customers
Learn how to effectively measure and monitor SLA performance
Gain understanding of what to include when drafting an SLA document
Skills you'll gain
This course includes:
37 Minutes PreRecorded video
1 assignment
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FullTime access
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There is 1 module in this course
This intermediate course provides a comprehensive introduction to Service-Level Agreements (SLAs) and their critical role in business operations. Students will learn the fundamental components of SLAs, including metrics, targets, and responsibilities, while exploring different types of agreements used across various service arrangements. The curriculum emphasizes practical application, teaching participants how to effectively measure and monitor SLA performance, draft clear agreements, and manage service delivery. Through real-world examples and case studies, students gain hands-on experience in analyzing and implementing SLAs, making this course valuable for professionals seeking to enhance their service management capabilities.
What are Service-Level Agreements?
Module 1 · 42 Minutes to complete
Fee Structure
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Instructor
Championing Supplier Diversity and Service-Level Agreements in Business Education
Dr. Xavier V. Bruce is an educator known for his courses on supplier diversity and service-level agreements (SLAs). He offers courses such as "Achieving Supplier Diversity" and "What Are Service-Level Agreements (SLAs)?" on Coursera.
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