Active Listening: Enhancing Communication Skills
Master active listening techniques to improve communication, build relationships, and excel in professional interactions.
Master active listening techniques to improve communication, build relationships, and excel in professional interactions.
This comprehensive course explores the art of active listening as a crucial skill for effective communication and relationship building. Led by Hector Sandoval, participants learn essential techniques for meaningful engagement, including emotional intelligence, nonverbal communication interpretation, and cross-cultural considerations. The course emphasizes practical applications in both professional and personal contexts, teaching learners how to move beyond passive hearing to empathetic engagement and thoughtful response. Special attention is given to handling challenging situations, conflict resolution, and adapting listening techniques across diverse cultural contexts.
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What you'll learn
Understand fundamental principles of active listening and apply practical techniques
Recognize and interpret nonverbal cues during conversations
Enhance relationships through refined listening in challenging situations
Navigate cross-cultural communication considerations effectively
Demonstrate respectful listening across diverse backgrounds
Skills you'll gain
This course includes:
121 Minutes PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course offers a comprehensive exploration of active listening techniques for improved communication and relationship building. Students learn essential skills including empathetic listening, nonverbal cue interpretation, and cross-cultural communication adaptation. The curriculum covers emotional intelligence, conflict resolution, and practical strategies for engaging in meaningful conversations. Special emphasis is placed on applying active listening techniques in professional and personal contexts.
Active Listening: Enhancing Communication and Connection
Module 1 · 4 Hours to complete
Fee Structure
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Instructor
Veteran Leadership Coach Brings 35+ Years of Global Business Expertise to Professional Development
Hector Sandoval is a distinguished leadership effectiveness coach and consultant with over three decades of international business experience. As a former executive turned professional coach since 2012, he developed the innovative LeadER Model for leadership development. His expertise spans multiple disciplines, including customer service, operations, commercial partnerships, and organizational development. Currently, Sandoval shares his knowledge through various platforms, including Coursera, where he teaches courses ranging from active listening and brand management to industrial relations and corporate communications. His approach to leadership development emphasizes effective communication and practical solutions, particularly in creating high-performance environments and developing talent. Through his coaching practice, he helps leaders bridge behavioral gaps and improve organizational effectiveness, drawing from his extensive experience in crisis management, business transformation, and corporate communications.
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Frequently asked questions
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