Master essential conflict management strategies and understand psychological aspects of conflicts to improve workplace relationships and personal life.
Master essential conflict management strategies and understand psychological aspects of conflicts to improve workplace relationships and personal life.
This comprehensive course explores the fundamentals of conflict management, a critical skill for both professional and personal success. Students learn to analyze conflict situations, understand their psychological aspects, and apply effective management strategies. The course addresses workplace conflicts, which affect one-third of employees annually, and provides practical tools for conflict resolution. Participants develop skills to analyze divergences, understand different conflict styles, and implement various management approaches.
4.1
(9 ratings)
Instructors:
English
English
What you'll learn
Analyze and model various conflict situations effectively
Understand different conflict management strategies and their applications
Develop critical awareness of personal and others conflict styles
Master techniques for workplace conflict resolution
Apply psychological principles to conflict management
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, Exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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There are 3 modules in this course
This comprehensive course provides foundational knowledge in conflict management, focusing on understanding and handling conflicts effectively in both professional and personal contexts. The curriculum covers core concepts including conflict characteristics, sources, and consequences. Students learn various management strategies while developing skills to analyze conflict situations and understand different conflict styles. The course emphasizes practical application of conflict management techniques to improve workplace relationships and personal well-being.
Conflict Analysis and Modeling
Module 1
Conflict Style Assessment
Module 2
Conflict Management Strategies
Module 3
Fee Structure
Instructor
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4 Courses
Distinguished Leadership in Social Psychology and Negotiation Research
Dr. Stéphanie Demoulin serves as Professor of Social Psychology at Université catholique de Louvain, where she holds positions in both the psychology department and the research institute of Psychological Sciences, bringing extensive expertise in intergroup relations and negotiation psychology. Her research focuses on two main areas: intergroup relations (examining stereotypes, prejudice, and discrimination) and psychological phenomena in interpersonal and intergroup negotiations, with her scholarly impact evidenced through publications in prestigious journals including the Journal of Personality and Social Psychology, Personality and Social Psychology Review, and Social Cognition. Her work explores organizational dehumanization, discrimination in medical decisions, and the psychological aspects of conflict management, culminating in her 2014 book "Psychologie de la négociation: Du contrat de travail au choix des vacances" (Mardaga Editions), which systematically examines negotiation through the lens of social psychology experiments. As a leading expert in negotiation psychology, she teaches negotiation across various university programs while continuing her research on intergroup relations and conflict management, with current interests including the role of fundamental psychological needs in metadehumanization and investigating discrimination patterns in healthcare settings. Her work consistently demonstrates the application of social psychological principles to understanding and improving negotiation processes and intergroup relations.
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Frequently asked questions
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